DSOC Operator

DSOC Operator (Data Security Operations Center)

Location: Richardson, TX
Employment Type: Full-Time

Position Summary

The DSOC (Data Security Operations Center) Operator is responsible for monitoring, protecting, and supporting the security and operational integrity of critical data center environments. This position plays a key role in maintaining security protocols, responding to incidents, monitoring access control systems, and ensuring compliance with company policies and procedures. The ideal candidate will possess strong computer skills, a background in data security, and prior supervisory experience in a security, operations, or data center environment.

Key Responsibilities

• Monitor Data Security Operations Center (DSOC) systems and data center activities 24/7 to identify and respond to security incidents.
• Review, analyze, and document security events, alarms, and operational alerts.
• Coordinate incident response activities and escalate issues as necessary.
• Monitor access control systems, CCTV systems, and other security technologies.
• Maintain accurate logs, reports, and documentation related to security events and operational activities.
• Ensure compliance with physical and information security policies and procedures.
• Conduct routine audits and inspections of security and operational processes.
• Collaborate with data center personnel, security teams, vendors, and management to resolve issues effectively.
• Provide leadership and guidance to team members during shifts and critical incidents.
• Assist with training, coaching, and performance monitoring of DSOC staff.
• Support business continuity and disaster recovery efforts.
• Prepare and distribute daily, weekly, and monthly operational reports.

Required Qualifications

• High school diploma or GED required
• Minimum 2-5 years of experience in security operations, data center operations, or a related environment.
• Experience working with security monitoring systems, access control platforms, and surveillance technologies.
• Strong background in data security, information security, or physical security operations.
• Prior supervisory or team lead experience.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and make sound decisions during critical situations.
• Ability to work various shifts, including nights, weekends, and holidays as needed.

Technical Skills

• Proficient in Microsoft Word
• Proficient in Microsoft Excel
• Experience creating reports, tracking metrics, and maintaining documentation.
• Familiarity with security management software and monitoring platforms.
• Understanding of data center operations and security best practices.
• Knowledge of access control, CCTV, incident management, and alarm monitoring systems.

Preferred Qualifications

• Data center experience.
• Experience with incident response and security investigations.
• Knowledge of regulatory and compliance requirements related to information security.

Core Competencies

• Leadership and Team Supervision
• Attention to Detail
• Critical Thinking and Decision-Making
• Customer Service Orientation
• Communication Skills
• Incident Management
• Security Awareness
• Organizational Skills

Physical Requirements

• Ability to remain seated or stationed at a monitoring console for extended periods.
• Ability to occasionally walk throughout the data center facility.
• Ability to respond quickly during emergency situations.

Security Guard / Securitas Security/ Longview, Texas / TXDPS License #B01835