Support day-to-day Vendor and Customer Master Data management.
Triage and resolve Vendor Master (VM) escalations with internal stakeholders.
Act as first-level escalation contact and collaborate with the team to resolve critical issues and escalations.
Monitor and maintain escalation and items holding up payment, including acting as the main VM representative for the rejected/returned payments log.
Ensure the cleanliness, accuracy, and integrity of master data and its sources.
Identify and resolve performance issues, application errors, and change requests.
Adhere to master data-related policies, procedures, and controls.
Provide vendor support and review reports to identify discrepancies or fraud risks.
Work closely with Data Specialists to provide data, feedback, and guidance to maintain process quality and adherence to GBS standards (DTPs and Quality Framework).
Oversee Data Specialists’ involvement in SOX controls.
Serve as a point of contact for vendor master inquiries.
Assist with SOX key controls and audit requests, including gathering support and preparing submissions for internal and external auditors.
Pull and analyze data from D365 to prioritize master data backlogs, cleanup, and other key initiatives.
Support quarterly 1099 data cleanup to enable accurate annual 1099 / 1042 reporting, including vendor data validation and inquiry support.
Partner with Branches, Accounts Payable, Accounts Receivable, Tax, and other accounting/functional teams on Vendor and Customer Refund Master Data processing.
Conduct all activities in line with company values, code of conduct, policies, and compliance requirements.
Maintain SOPs and process documentation.
Work within stated internal KPIs and SLAs.
Keep Leadership informed when problems may interfere with work being completed on time.
Assist Leadership with reporting of current metrics that add value to the organization as well as ad-hoc reporting to management.
Perform any other job responsibilities as required at the Company’s discretion.

Qualifications

5+ years of progressive experience in vendor management, customer management, accounts payable, accounting, or related areas.
Experience working with and supporting AI-driven solutions is a plus.
Experience with business analytics tools (e.g., Power BI) and strong proficiency in Excel.
Experience in process improvement and continuous improvement initiatives.
Broad understanding of modern P2P processes and related technologies.
Demonstrated ability to work independently and as part of a team.
Excellent communication and problem-solving skills with strong attention to detail.
Proactive, results-oriented, sense of urgency, high level of energy, enthusiasm, and passion.
Ability to multitask, willingness to learn new skills, and ability to adapt to an ever-changing environment.
Team-oriented mindset with a focus on collaboration and customer service excellence.
Strong written and verbal communication skills in English.
Proficiency with Microsoft Office tools (e.g., Excel, Word, Outlook).
Ability to manage competing priorities effectively.
Customer-centric mindset and commitment to delivering the best results for customers and the business.

Qualifications and Education Requirements

Education level required: High School.
3+ years of progressive experience in vendor management, accounts payable, accounting, or related areas.
Understanding and appreciation of audit and SOX requirements.
Strong sense of accountability and sound judgment.
Experience with Financial ERP systems such as D365 and AI software such as VIC.AI preferred.
Strong investigative aptitude with a commitment to quality and comfort working in a fast-paced environment.
Must be a self-starter who can work well in various situations, from well-defined to unstructured.
Experience with Microsoft Office Suite, including advanced Excel skills (VLOOKUP, pivot tables, formulas, etc.).
Must be a self-starter who can work well within various situations, from well-defined to unstructured.

Learn more about this Employer on their Career Site

Vendor Master Analyst