Full-Time Front Desk/Leasing Consultant

Job Title: Full-Time Front Desk/Leasing Consultant         

Reports To: Property Manager       

RCMI Property: Parks Residential Richardson

Locations: Richardson, TX 

GENERAL PURPOSE OF JOB 

The Front Desk/Leasing Consultant supports the Property Manager and Assistant Manager in the daily operations of multiple assigned properties to ensure the financial performance and overall success of the buildings and/or apartment communities. Key responsibilities include:

DUTIES, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

The following duties are essential to the successful performance of this position. This list is not exhaustive and may be supplemented as necessary to meet operational needs.

1. Leasing & Sales Performance

• Conduct property tours and present floorplans effectively.
• Master phone techniques, closing skills, and follow-up procedures.
• Process rental applications and complete accurate verifications per rental criteria.
• Assist with lease renewals and ensure execution of renewal documents.
• Complete weekly leasing status reports.
• Conduct accurate market surveys including pricing, concessions, and competition analysis.

2. Resident Relations & Customer Experience

• Answer phone calls, emails, and respond to inquiries promptly.
• Assist current residents with requests and follow up to ensure resolution.
• Explain community policies during move-in.
• Plan and execute resident social events.
• Communicate clearly regarding work orders and delays.

3. Marketing & Outreach

• Support property marketing initiatives including outreach efforts and promotions.
• Prepare newsletters, flyers, social media posts, and email/text campaigns.
• Ensure tour path, show units, signage, and curb appeal are presentation-ready daily.

4. Move-In & Move-Out Administration

• Prepare and audit move-in files ensuring all required documentation and signatures.
• Complete move-in procedures in management software accurately.
• Conduct move-out inspections, accept keys, assess charges, and document with photos and notes.

5. Administrative & Office Management

• Maintain organized lease files and invoices.
• Manage and track work orders with proper documentation and follow-up.
• Ensure accurate data entry in management software (Yardi preferred).
• Complete assigned reports and administrative projects timely.
• Maintain professional office appearance and personal presentation standards.

7. Key Accountabilities 

CAREER PROGRESSION

The Leasing Consultant role serves as a foundational position within property management, offering opportunities for growth based on performance, leadership capability, and operational proficiency.

Potential Career Path:

• Leasing Manager at a Larger Property 
• Assistant Property Manager
• Property Manager
• Regional Support or Corporate Roles

Advancement is based on consistent leasing performance, administrative accuracy, initiative, teamwork, and demonstration of readiness for increased responsibility.

POSITION REQUIREMENTS

Core Competencies 

The Leasing Consultant must consistently demonstrate the following core competencies to successfully perform the role:

• Sales & Closing Skills - Ability to build rapport, overcome objections, and confidently guide prospects through the leasing process to secure signed leases.
• Customer Service Orientation - Demonstrates responsiveness, empathy, and a commitment to delivering a positive experience for residents and prospects.
• Communication (Verbal & Written) - Communicates clearly and professionally in person, over the phone, and in written correspondence.
• Attention to Detail - Ensures accuracy in lease documentation, data entry, reporting, and compliance requirements.
• Organizational Skills - Maintains orderly files, schedules, and administrative systems to support efficient office operations.
• Time Management - Effectively prioritizes tasks and manages multiple responsibilities in a fast-paced environment.
• Problem Solving - Identifies issues quickly and implements practical solutions while maintaining professionalism.
• Professionalism - Maintains appropriate appearance, conduct, and ethical standards consistent with company values.
• Market Awareness - Understands local market trends, competitor pricing, and amenities to position the property competitively.
• Technology Proficiency - Utilizes property management software and office systems efficiently to ensure accurate and timely processing.

EDUCATION and/or EXPERIENCE

COMPUTER, TECHNICAL & EQUIPMENT SKILLS

WORK ENVIRONMENT

This job entails moderate noise and clear vision. The frequency of exposure to work environment conditions is as follows

PHYSICAL DEMANDS

The frequency to physical demands are listed below:  

LIFTING OR FORCE EXERTED

The frequency to lifting or force exerted are listed below: