eCommerce Coordinator

Job Summary: 

The eCommerce Coordinator is responsible for supporting the growing MobilityWorks eCommerce product catalog and on‑site merchandising experience. This role plays a hands‑on part in creating and maintaining accurate, high‑quality product pages that help clients confidently find the mobility solutions that fit their needs.

 

Essential Job Functions and Duties: 

Product Catalog & Content Management

• Create, update, and maintain product pages for mobility equipment, adaptive products, and related accessories
• Ensure product information is accurate, complete, and aligned with brand, accessibility, and compliance standards
• Manage product attributes, specifications, imagery, and documentation to support informed purchasing decisions

Digital Merchandising Support

• Assist with on‑site merchandising efforts, including category organization, product sorting, and featured placements
• Support promotional updates, product launches, and seasonal merchandising initiatives
• Help optimize product page layout and content to improve clarity, usability, and conversion

Cross‑Functional Collaboration

• Partner with merchandising, marketing, product, and client care teams to gather and publish product content
• Coordinate imagery, copy updates, and data changes across internal systems and tools
• Help identify and resolve content gaps, inaccuracies, or usability issues throughout the site

Quality Assurance & Reporting

• Perform regular audits of product pages to ensure accuracy, accessibility, and consistency
• Assist with basic reporting on product performance, content completeness, and merchandising updates
• Support ongoing efforts to improve the online client experience across devices

Order Processing & Fulfillment

• Assist with order processing and fulfillment as needs require
• Support ongoing efforts to improve the online client experience from order placement to delivery

Position Qualifications and Experience:

• Bachelor’s degree (or equivalent experience) in Marketing, Business, Communications, Merchandising, or a related field
• Strong attention to detail and ability to manage multiple tasks and deadlines
• Comfortable working with spreadsheets, content management systems, and internal tools
• Clear written communication skills and a strong sense of accuracy

Skills/Abilities:

• Internship or entry‑level experience in ecommerce, digital content, or marketing
• Familiarity with ecommerce platforms (experience using WordPress with WooCommerce preferred)
• Interest in digital merchandising, product content, or accessibility‑focused design
• Basic understanding of SEO or online shopping behavior
• Experience with paid digital campaigns (examples include Google Shopping, Meta Ads, etc.)

Physical Demands/Work Environment:

• Must be able to complete physical activities (walking, standing, talking, kneeling, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.