Mortgage Foreclosure Case Manager Liaison

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Regular or Temporary:

Language Fluency:  English (Required)

Work Shift:

Please review the following job description:

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

Prepare judgement figures. Ensure all foreclosure milestones are met within the required timeline. Monitor foreclosure attorney performance, prepare attorney scorecards and attend attorney scorecard meetings. Review and approve invoices. Handle attorney escalations. Work with other LOB’s and the foreclosure attorney to postpone and resume the foreclosure process. Ensure investor, department and company guidelines are met. Maintain quality, productivity, attendance, and SLA expectations. All other duties as assigned.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent. Four or more years of mortgage experience in Loss Mitigation, Post Foreclosure, Bankruptcy, Quality Assurance, or equivalent. Knowledge of collection, mortgage servicing, default servicing concepts, investor servicing guidelines and systems. Demonstrate proficiency and knowledge of Microsoft Office including Excel formulas. Proven ability to communicate and interact professionally with leaders, other LOB’s and vendors. Strong interpersonal, time management, organizational skills. Ability to work in a constantly changing and fast-paced environment. Strong analytical and decision-making skills. Ability to quickly grasp foreclosure concepts, identify gaps and resolve issues. Experience with using WebEx, GoToMeeting, Skype and other collaboration platform.

Preferred Qualifications:

Bachelor’s degree in appropriate field Advanced knowledge of foreclosure investor (GSE, FHA, VA, USDA) and regulatory requirements Advanced knowledge of Clarifire, MSP, and ADM systems Project lead experience Vender monitoring experience

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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