Job Description

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Integrated Services for Newcomers

Program: Employment & Entrepreneurship Services, WorkBC Employment Services

Employment Type: Permanent Full-Time (35+ hours per week)

Number of Positions: 1

Job Summary:

The Receptionist is responsible for welcoming and directing all clients and visitors in a professional manner.  The Receptionist determines the purpose of inquirers, provides assistance, and facilitates access to the WorkBC Centre and its personnel, or suggests other community resources and services.  This position is responsible for ensuring the front desk duties are completed in a timely and efficient manner in order to effectively support the smooth operation of the WorkBC Centre.

Reports to: Centre Manager

Key Duties and Responsibilities:

Client Services

Greets and welcomes clients and visitors in a professional and courteous manner

Completes client eligibility checks and conducts initial screening of clients, by following established guidelines and policies

Provides program information and/or directs individuals to appropriate Centre staff or other agencies as needed

Provides information of local community services and facilitates access to resources

Checks electronic referrals and follows the referrals and intake procedures on a daily basis

Prepares correspondences to clients such as attendance, intake

Answers all incoming telephone calls by adhering to service standard expectations

- Answers general queries regarding WorkBC

- Directs calls to appropriate staff members

Helps clients with resource room bookings, workshop bookings, as well as appointment bookings with Employment Counsellors

Checks for voicemail messages left on main office line and follows up with callers as required

Manages the Centre’s general email account

Administers intake for prescribed people (i.e. BCEA clients)

Enters case notes in ICM relating to interactions with clients

Assists with sending reminders to clients

Contacts potential clients via email and phone to introduce WorkBC Employment Services

Office Administration

Ensures the front desk areas are tidy, presentable, and organized

Assists with the creation of intake orientation and workshop events

Maintains adequate supply of necessary forms and other required documents

Administers the room booking system

Opens and closes the Centre at beginning and end of day (ie. set alarm, walk through, lock filing cabinets)

Handles incoming/outgoing correspondences, faxes and couriers

Compiles statistics of clients and services

Takes minutes at meetings

Other related duties as required by the Centre Manager

Education, Training and Experience:

Grade 12 Diploma or equivalent education qualification

Administrative certificate or equivalent certification

Minimum of 3 years’ administrative experience, preferably in a related field or in a high traffic setting

Knowledge of local labour market information, social service programs, community services and referral processes

General knowledge of EI and EA benefit systems

Occupational First Aid Certification an asset

Job Skills and Abilities:

Ability to type a minimum of 50 w.p.m.

Excellent technical skills in MS Office and web-based applications

Excellent administration and clerical skills

Second language in Ukrainian and others are considered an asset

Ability to perform effective internet research skills and ability to garner employment information

Excellent record management skills, with clear understanding of confidentiality and data security

Excellent interpersonal skills with ability to provide personable service

Ability to handle challenging situations with tact and diplomacy

Ability to remain positive while adjusting to changing priorities

Ability to work under pressure and in a fast-paced environment

Ability to organize and prioritize a wide range of tasks efficiently and effectively

Ability to maintain inventories

Ability to develop and maintain a network of community services, promote client referral whenever relevant or possible

Ability to work independently and as a part of a team

Additional Information:

Active Listening & Interpersonal

Client Centric

Critical Thinking

Problem Solving

Stress Tolerance

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

Additional agency holidays (3 additional statutory holidays
3 weeks annual vacation (starting) and up to 6 weeks (maximum)
Company-funded pension (GRRSP)
Extended health & dental plan
Employee & family assistance programs
Access to wellness programs, and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please apply by 11:59pm June 12, 2026

While we appreciate all applications, only those selected for an interview will be contacted.

Learn more about this Employer on their Career Site

13558 - Receptionist