Analyst, Disputes and Reconciliation, Agency Accounting

Job Family:

Finance, Accounting & Corporate 

Job Title:

Disputes and Reconciliation Analyst, Agency Accounting

Location:

Richmond, VA: This position will follow a hybrid work-from-home/office model, with at least three days per week spent in the office.

Role Summary:

Responsible for assisting in the resolution of customer disputes and reconciliation of outstanding receivables relating to global parent company agency activity

Additional Responsibilities:

• Perform root cause analysis of disputes and upstream processes to help identify inefficiencies and/or areas for improvement

• Present recommendations to management and impacted stakeholders for root cause process resolutions 

• Provide follow-up on identified issues/root causes to reduce future occurrences

• Act as liaison between offshore team and onshore marketing/sales to resolve customer disputes

• Perform audits of customer outstanding as required and/or requested by management

• Identify appropriate reconciliation process to resolve data discrepancies and collect appropriate data to submit and resolve discrepancy

• Communicate with all cross-functional owners on the research results, and when needed, follow up with internal and external customers for final resolution of individual discrepancy items

• Review and analyze outstanding reports to address problem accounts and identify areas of focus 

• Work collaboratively with billing, collections, and cashier teams to assist in resolution efforts 

• Handle other special projects and reporting as assigned 

Core Required Skills and Competencies:

• Ability to evaluate data, analyze, and problem solve

• Responsive and dependable with excellent follow-through

• Strong communication, negotiation, and problem-solving skills are a must

• Effective and professional written and verbal communication skills

• Outstanding attention to detail and accuracy

• Highly motivated with the ability to work independently and as a team member 

• Excellent multi-tasking, time-management, and organizational skills

• Strong analytical ability, acts objectively, and plans for long-term implications

Function-Specific Required Skills and Competencies:

• Knowledge of and experience in principles, practices, regulations, and procedures as they relate to B2B accounts receivable 

• Advanced user of Microsoft Excel and proficient user of other Microsoft Office and G-Suite applications

• Strong data analytics skills, Looker experience a plus

• Accurate, detail-oriented contract analysis skills

• Direct and effective communicator with external/internal customers 

Required Minimum Years Experience:

1-3 Function specific

Required Minimum Education:

Associates degree preferred