Description

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Proficient with Google Suite applications including Gmail, Docs and Sheets
Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners and fellow co-workers and generally enjoy working with a diverse clientele
Strong interpersonal, written and verbal communication skills required
Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change.
Strong decision-making, organizational and problem-solving skills
Support and provide efficient and timely communication to multiple Homeowner’s Association (HOA) Board of Directors (clients) needs, requests and action items.
Attend and facilitate Board of Directors meetings, annual meetings and special meetings as required (usually in the evening).
Ability to effectively manage multiple client relationships simultaneously.
Prepare all meeting material packets for all above mentioned meetings
Create budgets for communities in portfolio
Obtain and negotiate all vendor contracts i.e. (landscaping, maintenance etc.)
Ability to review, interpret and ensure compliance with HOA documentation
Ability to review, interpret and answer questions on Financial Documents
Assists clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues.
Document and retain all communications between the Community Board Members, Vendors, and Support Teams
Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA
Ability to research and obtain information to resolve homeowners’ needs
Conduct follow up on specific requests made to agent by home owners
Filing of Paperwork
Other tasks as assigned

Requirements

Strong communication skills
Strong ability to multitask
Strong ability to pay attention to detail
Retain and recall a large amount of detailed information
Move quickly and efficiently through assigned workloads
Demonstrate the ability to manage time in order to maximize the maintenance of on-going client relationships
Conduct appropriate for Business atmosphere
To be able to clearly comprehend the information over telephone
Utilize general office equipment i.e., telephone, fax, copy machine
Proper Grammar
Prior HOA experience a plus
General understanding of HOA documents helpful
Bi-lingual helpful

Location:

Must be located in or near (city), VA

Education and Training:

High School Diploma
2-5 years related experience; or equivalent combination of education and experience
CMCA, AMS or PCAM Designation preferred

Adaptability:

Adapts to changing work demands.
Stays focused on own work when faced with challenges and/or difficulties.
Stays open to and learns from feedback.

Physical Activities

The following physical activities are necessary to perform one or more of the essential functions of this position.

Moves, lifts, carries supplies weighing less than 20 pounds without assistance.
Creates documents, reports, etc. using a computer.
Ability to enter and locate information on a computer.
Visually verifies and/or reads information.
Sits for an extended period of time.
Must be physically present in the office as the needs of the business dictates.

Learn more about this Employer on their Career Site

Community Manager - VA