Customer Service Representative

Customer Service Representative | Pay: $20/hour | 5 Days On-site | 6 Month Contract-To-Hire

Job Description

We are seeking a dedicated Customer Service Representative to join our team. You will handle inbound calls ranging from 25 to 50 per day, addressing a variety of customer inquiries. Your role will involve answering questions related to service activation, payments, and usage, as well as managing customer complaints. Additionally, you will be responsible for monitoring gas and water usage, conducting investigations, and generating service orders.

Responsibilities

• Answer basic to complex customer questions regarding service activation, payments, and usage.
• Monitor and investigate gas and water usage discrepancies from daily meter read exception reports.
• Research and respond to customer inquiries and generate service orders.
• Contact other departments as needed and perform monetary adjustments when warranted.
• Adjust monetary figures for customer-owned cooling towers and irrigation meters.
• Prepare reports for special billing accounts.
• Collect data for new customers, calculate deposits, and inform them of payment options.
• Perform additional duties as assigned.

Essential Skills

• 2+ years of customer service experience, including retail interactions.
• Proficiency in Microsoft Office, especially Excel and Word.
• Experience with customer service call centers and handling inbound calls.
• Strong written communication skills, with excellent grammar.
• Analytical skills to assess accounts and develop solutions.
• Ability to work independently and present solutions to supervisors.
• Familiarity with older software systems, including Banner CIS.

Additional Skills & Qualifications

• Knowledge of customer service best practices and procedures.
• Ability to safely operate standard office equipment.
• Understanding of utility rates and City services.
• Proficiency in data entry and standard office protocols.
• Excellent telephone etiquette and interpersonal communication skills.
• Basic mathematics and writing skills.
• Ability to multi-task, manage time effectively, and handle fast-paced situations.
• Ability to defuse inflamed situations with empathy and compassion.

Work Environment

The position is onsite, within a cubical call center environment, operating from 8am to 5pm. The team consists of 19 call center representatives and 55 BPO agents. The work environment encourages collaboration and effective communication among team members to enhance the customer experience.

This is a Contract to Hire position based out of Richmond, VA.

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Richmond,VA.

This position is anticipated to close on Mar 24, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.