Back to search
Â
Join Ricoh as a Field Representative II supporting a fleet of multifunction printers and print devices at a customer location. In this role, you will provide hands-on technical support, manage supplies and inventory, perform light equipment maintenance, assist with device moves and installations, and deliver exceptional customer service. Success in this position requires strong troubleshooting skills, technology aptitude, and a proactive approach to resolving issues.
Key Responsibilities- Support the daily operation, maintenance, and availability of customer print devices.
- Monitor service and supply alerts, troubleshoot issues, and coordinate escalations when needed.
- Maintain printer supplies, toner inventory, and hardware stock levels.
- Assist with printer installations, moves, additions, changes, and device replacements.
- Track assets, meter reads, and inventory using fleet management tools.
- Train end users on printer functionality and best practices.
- Communicate service status updates and ensure timely issue resolution.
- Support fleet optimization initiatives and identify improvement opportunities.
- Complete required documentation and administrative tasks accurately and on time.
- High School Diploma or equivalent required; additional technical education preferred.
- Experience in IT help desk support, printer/copier support, customer service, or a related technical field.
- Comfortable working with computers, networks, and printing technology.
- Strong troubleshooting, organizational, and communication skills.
- Ability to prioritize tasks and deliver excellent customer service.
- Technical certifications and printer industry experience are a plus.
- Ability to lift and move equipment and supplies up to 50 pounds.
- Frequent walking, standing, bending, and reaching.
- Ability to move multifunction printers and equipment when required.
- Comfortable working onsite in a professional office environment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Â
Â
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Learn more about this Employer on their Career Site
