General Manager

Job DetailsJob Location: Richmond, VA 23225Position Type: Full TimeSalary Range: $70,000.00 - $80,000.00 Salary/yearLead a Hotel. Build a Team. Create Experiences That Matter. At Shamin Hotels, we believe great hotels are built by great people — leaders who know how to inspire teams, create unforgettable guest experiences, and drive results without losing the human side of hospitality. We’re looking for a General Manager who thrives in a fast-paced environment, leads with confidence and heart, and understands that hospitality is about people first. This role is more than overseeing operations — it’s about building culture, developing talent, solving problems, celebrating wins, and creating a hotel environment where both guests and associates feel cared for. If you’re energized by leadership, love developing teams, and enjoy balancing operations, guest experience, and business performance, we’d love to meet you. What You’ll Do As General Manager, you’ll lead the overall operation of the hotel while partnering closely with department leaders across Front Office, Housekeeping, Engineering, Food & Beverage, Sales, and Human Resources. Your days will include: Leading and developing a high-performing hotel team Creating a culture focused on guest satisfaction and operational excellence Managing financial performance, budgets, labor, and profitability Coaching leaders and preparing future talent for growth opportunities Driving sales, community engagement, and local partnerships Ensuring safety, compliance, and quality standards are consistently met Solving challenges quickly while maintaining professionalism and composure Celebrating and recognizing associates who go above and beyond Most importantly, you’ll serve as the visible leader of the hotel — someone associates trust, guests remember, and the community respects. Our Culture: TOP At Shamin Hotels, our culture is built around three simple values: Team Up. Own It. Passionately Serve. We call it our TOP Culture, and it shapes how we lead, support one another, and show up every day. We’re looking for leaders who: Lead by example Invest in developing others Recognize and celebrate great work Build strong, collaborative teams Take ownership and accountability Bring energy, positivity, and authenticity to leadership     QualificationsWhat We’re Looking For You may be a great fit if you: Have experience leading hotel operations and developing teams Understand hotel financials, labor management, and revenue performance Are calm under pressure and confident making decisions Enjoy mentoring leaders and helping people grow Can balance operational detail with big-picture thinking Are highly visible, approachable, and service-minded Thrive in an environment where no two days are exactly the same Qualifications 5+ years of hotel experience required 2+ years of leadership or management experience Strong financial and operational knowledge Bachelor’s degree preferred, or equivalent hospitality experience Ability to work flexible schedules including weekends and holidays as business demands Why Join Shamin Hotels? Shamin Hotels is one of the largest hotel owner-operators in Virginia, representing brands including Hilton, Marriott, Hyatt, and IHG. We are passionate about growing careers, developing leaders, and creating hotels where people genuinely enjoy working. When you join our team, you join a company that believes hospitality starts from within. We invest in our people, celebrate successes, and create opportunities for growth across our portfolio. If you’re ready to lead with purpose, inspire a team, and make an impact every single day — we’d love to talk with you.