IMB Connections Center Specialist

Are you passionate about serving others and helping advance the Great Commission?

As an IMB Connections Center Specialist, you'll be the trusted first point of contact for churches, donors, ministry partners, and individuals seeking to engage with IMB's global mission work.

Location: Richmond, VA
Schedule: Fulltime 
Compensation: $23.57-27.73 per hour*

The IMB Connections Center Specialist provides welcoming, professional support across multiple communication channels, ensuring every interaction reflects IMB's voice, values, and commitment to exceptional service. This role serves as a trusted resource for constituents, helping resolve inquiries, maintain accurate records, and provide personalized guidance to help individuals, churches, and partners engage in global missions through going, giving, praying, and sending.

Responsibilities:

• Receive incoming constituent interactions through phone calls, emails, web chats, and contact forms, serving as IMB's trusted first point of connection and guidance. 
• Guide individuals, churches, and partners towards meaningful next steps in global missions through prayer strategies, giving avenues, training opportunities, and mobilization resources.
• Identify opportunities for constituents to partner strategically with field teams or field-based connection networks.
• Support constituents seeking to serve alongside IMB teams as volunteers by providing solutions, equipping, and follow-up.
• Serve as a key partner with other US Engagement and IMB teams to support and advance IMB’s engagement strategy.
• Maintain accurate records of constituent interactions and resolution outcomes, leveraging each touchpoint to strengthen data quality and support effective engagement.

Requirements:

• Associate's degree, preferred
• At least 1-3 years of customer service, administrative support, ministry support, or related experience.
• Strong written and verbal communication skills
• Excellent problem-solving and analytical abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computer applications and business systems.
• Commitment to providing outstanding customer service and continually improving customer experience
• Southern Baptist church membership

Benefits & Perks:

• Medical insurance with choice of 3 plans, dental, vision, HSA and FSA benefit plans (and more!)
• Short- and long-term disability and basic life insurance coverage (employer paid) - with supplemental coverage available
• 403(b) Retirement Plan Savings - with 5% employer contribution plus up to a 4% matching contribution, fully vested after 3 years
• 21 days of paid time off accrued in the first year, plus 11 paid holidays and the week between Christmas and New Years 
• Volunteer Mission Trip Benefits so you can experience mission life firsthand by working with our teams overseas 
• Access to tuition discounts
• See a summary of our comprehensive benefits package for full time regular and contract employees here. 

*This range represents a good faith estimate of compensation that IMB reasonably expects to offer at the time of posting. This range reflects base compensation only and does not include the value of IMB’s comprehensive benefits, which are described further below. Final base compensation may be informed by individualized factors, including experience, qualifications, and unique skills that are expected to impact the individual’s contribution to the role. IMB is not responsible for omissions or alterations to this information in third-party job postings.

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