Infrastructure Engineer II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Position Summary:

This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

The Active Directory Infrastructure Operations (ADIO) team is seeking an experienced AD Subject Matter Expert to design, install, and maintain a large-scale corporate Active Directory backup and restore environment. This role requires deep expertise in AD authentication services and infrastructure, with a focus on resiliency and recovery.

Responsibilities:

• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
• Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
• Develops software solutions to address manual and repeatable work or inefficient processes
• Conducts on-site evaluations of third-party products being considered for firm adoption
• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
• Install and configure Hyper-V (standalone and clustered), Cohesity, and RMADDRE across the AMRS region
• Build and maintain AD backup and restore infrastructure
• Provide expert-level support for AD authentication services across multi-domain and cross-forest environments
• Diagnose and resolve complex authentication and authorization issues
• Perform root cause analysis, manage defect remediation, and coordinate code deployments
• Automate operational tasks using PowerShell or similar scripting tools
• Support AD services in DMZ and secure network environments
• Adhere to ITIL best practices for change, incident, and problem management
• Collaborate with cross-functional teams to ensure smooth implementation

Required Qualifications:

• 5+ years supporting AD authentication services in enterprise environments
• Active Directory ECI Restoral
• Strong knowledge of Active Directory infrastructure, Windows Server 2019/2022, and virtualization with Hyper-V
• Hands-on experience with:
• Quest Recovery Manager for Active Directory
• Cohesity Data Protect and Helios
• Immutable storage concepts
• AD troubleshooting tools (DCDiag, Netdiag, Repadmin, DFRSdiag)
• AD DNS, DHCP, DFS
• Proficiency in PowerShell automation
• Working knowledge of networking fundamentals (subnetting, VLANs)
• Solid understanding of security practices: Kerberos, NTLM, ADFS, MFA
• Familiarity with enterprise storage and virtualization technologies (SCVMM/Hyper-V, VMware)
• Excellent documentation, communication, and problem-solving skills
• Ability to support off-hours implementations as needed

Desired Qualifications:

• Experience with HP server platforms
• Microsoft SCCM expertise
• Knowledge of AD Certificate Services (ADCS) and PKI

Skills:

• Analytical Thinking
• Application Development
• Automation
• Production Support
• Risk Management
• Adaptability
• Business Acumen
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Powershell

Shift:

Hours Per Week: 

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