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Are you a dynamic leader with a passion for excellence in property management? Join Management Services Corporation (MSC), one of The Caton Companies, where your skills and experience will make a real impact! As our Maintenance Supervisor, you'll lead a dedicated team to ensure top-notch maintenance and resident satisfaction in a fast-paced, rewarding environment. If you’re ready to take your career to the next level and be part of a company that values your contributions, we want to hear from you!  MSC, a leader in the apartment industry, is dedicated to delivering exceptional living experiences and top-tier service to our residents. We pride ourselves on fostering a dynamic and supportive work environment.
We are growing in the Richmond market! Â We are looking for an experienced and driven Maintenance Supervisor to lead our maintenance team at Ashley Park Apartments in Richmond, Virginia. The successful candidate will be responsible for ensuring exceptional resident satisfaction, optimizing service processes, and driving team performance.
Key Responsibilities:
- Oversee daily maintenance operations to ensure resident satisfaction and operational efficiency.
- Lead, mentor, and develop a team of service professionals to achieve performance goals.
- Manage service schedules, workflow, and resource allocation effectively.
- Implement and monitor service policies, procedures, and best practices.
- Handle resident inquiries, complaints, and escalations promptly and professionally.
- Monitor and analyze service performance metrics to identify areas for improvement.
- Ensure compliance with company policies, industry regulations, and safety standards.
- Maintain accurate records of service activities, budgets, and reports.
- Drive continuous improvement initiatives to enhance service quality and efficiency.
Qualifications
• Excellent communication skills
• Professional, courteous and positive personality
• Knowledge of apartment facilities management normally acquired by supervisory experience in facilities and or property management including one year on-site facilities management experience.
• EPA Certification for CFC’s
• Management & Supervisory duties
• Plumbing and electrical experience
Required Education and Experience
• High School diploma plus 3 years of apartment maintenance experience
• EPA Certification for CFC’s
Preferred Education and Experience
• Supervisory Experience.
• CPO Certification a plus
The Benefits
•   Competitive Compensation Package, including quarterly bonuses based on property performance
•   Comprehensive Health, Vision and Dental Insurance
•   FSA Program
•   401K Program with 4% company match
•   8 Paid Holidays plus personal floating holiday
•   120 hours of accrued Paid time Off (PTO) the first year
And more…
Employment is conditional on satisfactorily completing all pre-employment requirements including background and drug screen. Starting salary depends upon prior work skills and experience.
Equal Opportunity Employer
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