Operations Supervisor

Job DetailsLevel: ExperiencedJob Location: Richmond, VA 23294Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $24.96 - $26.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Hospitality - HotelOversees overall day-to-day hotel operations as delegated by the General Manager. ▪ Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction. ▪ Participates in the development of short term and long term financial and operational plans for the hotel. ▪ Ensures that guest satisfaction is consistently obtained. ▪ Ensures the efficient and effective operation of the Housekeeping and Front Office Departments. ▪ Maintains company standards in all Food and Beverage outlets. ▪ Ensures security for the hotel’s assets. ▪ Remains current on business trends and local activities. ▪ Meets assigned departmental budgets and monitors financial statements. ▪ Establishes and maintains an appropriate level of community involvement. ▪ Ensures proper handling of guest complaints. ▪ Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence. ▪ Maintains compliance with all local, state and federal laws and regulations. ▪ Knows and complies with all company policies and procedures pertaining to this position and its duties. ▪ Ensures cross-selling of other Shamin Hotels by hotel staff. ▪ Teaching, mentoring, and directing hotel staff. ▪ Close working relationship with all department heads. ▪ Demonstrating self-confidence, energy and enthusiasm at all times. ▪ Being comfortable with the high level of visibility and the leadership role within the hotel and community. ▪ Maintains a safe hotel for all employees and guests by correcting identified safety hazards and reporting incidents immediately, and investigating accidents including corrective actions promptly.   Lead by example: Team Up, Own It and Passionately Serve! ▪ Create and foster a TOP Culture within your department. ▪ Give Shout Outs to your Team Members that Team Up, Own It or Passionately Serve. ▪ Teach, mentor, and direct your team to exemplify the TOP Culture. ▪ Recruit and hire team members who embody our TOP Culture. ▪ Assure that you develop your team by sending them to TOP training. ▪ Prepare your associates to take on more responsibility and recommend TOP associates for promotion. ▪ Demonstrate self-confidence, energy and enthusiasm at all time ▪ Being comfortable with the high level of visibility and the TOP leadership role within the company. Qualificationsversees overall day-to-day hotel operations as delegated by the General Manager. ▪ Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction. ▪ Participates in the development of short term and long term financial and operational plans for the hotel. ▪ Ensures that guest satisfaction is consistently obtained. ▪ Ensures the efficient and effective operation of the Housekeeping and Front Office Departments. ▪ Maintains company standards in all Food and Beverage outlets. ▪ Ensures security for the hotel’s assets. ▪ Remains current on business trends and local activities. ▪ Meets assigned departmental budgets and monitors financial statements. ▪ Establishes and maintains an appropriate level of community involvement. ▪ Ensures proper handling of guest complaints. ▪ Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence. ▪ Maintains compliance with all local, state and federal laws and regulations. ▪ Knows and complies with all company policies and procedures pertaining to this position and its duties. ▪ Ensures cross-selling of other Shamin Hotels by hotel staff. ▪ Teaching, mentoring, and directing hotel staff. ▪ Close working relationship with all department heads. ▪ Demonstrating self-confidence, energy and enthusiasm at all times. ▪ Being comfortable with the high level of visibility and the leadership role within the hotel and community. ▪ Maintains a safe hotel for all employees and guests by correcting identified safety hazards and reporting incidents immediately, and investigating accidents including corrective actions promptly.   Lead by example: Team Up, Own It and Passionately Serve! ▪ Create and foster a TOP Culture within your department. ▪ Give Shout Outs to your Team Members that Team Up, Own It or Passionately Serve. ▪ Teach, mentor, and direct your team to exemplify the TOP Culture. ▪ Recruit and hire team members who embody our TOP Culture. ▪ Assure that you develop your team by sending them to TOP training. ▪ Prepare your associates to take on more responsibility and recommend TOP associates for promotion. ▪ Demonstrate self-confidence, energy and enthusiasm at all time ▪ Being comfortable with the high level of visibility and the TOP leadership role within the company.