Part Time Customer Service Representative/Dispatcher

Overview

Ready to Trade Up to a better opportunity? Fresh Air Heating & Cooling is looking for a Part Time Customer Service Representative / Dispatcher to join our team! This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can keep operations running smoothly behind the scenes. We are looking for someone that can work only weekends.

Why You’ll Love Working Here

• Medical, Dental, Vision & Prescription Insurance
• Disability & Term Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Ongoing training, development & career growth opportunities
• Stable, family-owned company with strong team culture

What You’ll Do

Customer Service Responsibilities:

• Make follow-up calls to customers from the prior day for quality assurance
• Contact maintenance customers to schedule service visits
• Call customer lists to promote services and special offers
• Respond to and follow up on customer reviews (positive and negative)
• Handle inbound calls and provide exceptional customer support

Dispatching Responsibilities:

• Schedule and dispatch technicians to service calls efficiently
• Monitor technician routes and adjust schedules as needed
• Communicate clearly with technicians and customers regarding appointment updates
• Ensure all jobs are properly entered, tracked, and completed in the system
• Help optimize daily schedules to maximize productivity and customer satisfaction

What You Bring

• Previous customer service and/or dispatching experience preferred
• Strong organizational and multitasking skills
• High attention to detail and accuracy
• Excellent communication and problem-solving abilities
• Positive attitude and team-first mentality
• Honesty, integrity, and reliability
• Ability to pass a background check and drug screening

Pay Rate:

• $18.00 - $20.00 per hour

Hours:

• Weekends Only (8am-8pm)

Who We Are

We are a family-owned and operated company that offers the warmth of a small business with the resources and stability of a larger organization. Our team works hard, supports one another, and is rewarded for their contributions.

At Fresh Air Heating & Cooling, we invest in our employees with ongoing training, strong benefits, and real growth opportunities.

Location

Richmond, Tx

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