Senior Product Manager

About UZURV

We believe mobility independence is for everyone. UZURV is a high growth national assisted community mobility and technology business. We’ve been very successful growing the business with public transit agencies to improve ADA paratransit service across the country. Our first program was here in Richmond with GRTC and began in 2017, but we’ve grown and grown, now providing millions and millions of trips a year in 18+ states and working with 10 of the largest 20 public transit agencies in the country by their ADA paratransit ride volume. It’s not by accident. We’ve grown, because of the quality of our service. UZURV’s riders and drivers rate the company extremely highly in satisfaction. We also save our clients often 30-50% on the cost of transportation for people with disabilities and older adults who need assistance.

A little bit about the role… 

We are currently seeking a Senior Product Manager with a solid digital product management background to drive discovery and delivery of optimizations to our technology platform. The ideal candidate is well-versed in a variety of digital product management practices, owns projects from concept to final production, and takes a data driven approach to decision making. Reporting to our Director of Product, the Senior Product Manager will be responsible for:

• Crafting business cases to define larger initiatives and help determine priority within our overall product portfolio.
• Defining roadmap for product/product line.
• Conducting user discovery along with our User Experience team to uncover user pain points and problems.
• Review new feature requests with stakeholders to determine priority within the overall product backlog.
• Writing user stories and acceptance criteria to document requirements for development teams. 
• Partnering with several cross-functional teams – including User Experience, Software Engineering, Operations, and Business Development – to deliver improvements to our technology platform.

We are excited about you because…

• You have 5 plus years of full-time experience in digital product management. 
• You have a proven track record of leading multi-functional teams to deliver on your product strategy and vision.
• You have the ability to understand complex data and ideas and explain them through appealing, clear, and effective verbal and written communication skills.
• You are highly organized and detail-oriented; nothing falls through the cracks with you in charge.
• You are proficient in Jira, TFS, or similar backlog management tools.
• You are proficient with behavioral analytics tools like Google Analytics. 
• You have the ability to understand technology architecture and database model. SQL experience is a plus.
• You possess strong project management skills and a demonstrated ability to work successfully on cross-functional teams.
• You are a great team player and come to work with a constructive mindset and positive attitude.
• You have high integrity and exceptional commitment to delivering results, and have high empathy for serving underserved communities.
• Bonus points if you are proficient or knowledgeable in accessible design – it is key to our company mission!

To be successful at UZURV, you must be:

• Technology-oriented - You must be well-versed in our technology platform and architecture. You take the initiative to recommend and implement new solutions for our users with empathy and enthusiasm. 
• Metrics-minded - We build great stuff, but it is not easy. You must be driven to find the numbers that help us hit goals and identify solutions.
• Agile - Multitasking is necessary in a growing, fast-paced company, as is the ability to plan and organize your workload. You must be flexible and nimble to adapt to shifting priorities.
• Collaborative - Collaboration is critical at UZURV, and we work together to provide greater independence for the communities we serve. You should be committed to approaching this role with a results-focused, collaborative, and inclusive mindset.
• Mission-driven - We believe that the ADA is a promise and Mobility Independence is for Everyone. We strive to ensure access to reliable, safe, and on-demand transportation is available to people who need assistance getting around. Valuing your work and the time you spend in your career is core to who you are – you work where you want to make a true difference.  

Reasons it pays to work at UZURV (in addition to the pay itself)...

UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us, regardless of our disabilities, illnesses, or impacts of age. We get daily affirmation from our riders, drivers, and the transportation companies we work with about the innovation, value, and quality inherent in what we bring to market.

In addition to providing our employees with a safe and collaborative environment UZURV also offers:

• 401K matching
• Healthcare benefits package
• Generous PTO and paid holidays
• Collaborative team-based work environment

Come As You Are

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At UZURV, we are dedicated to building a diverse, inclusive and just workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at UZURV. Just go for it... submit your resume!