Service Writer

Job DetailsJob Location: Richmond, MI 48062Job Title: Service Writer / Advisor Full Time / Non-Exempt   Summary: As a key part of our service operation, you'll be the bridge between our customers and technicians, ensuring a smooth, accurate, and professional service experience. Join a legacy company with decades of trusted service, where your passion for powersports and outdoor equipment helps us continue to grow while delivering exceptional service. Key Responsibilities Greet customers warmly and gather vehicle/equipment information at check-in. Schedule service appointments and manage daily work flow. Accurately document customer concerns and needed services on repair orders. Communicate clearly with technicians to ensure correct diagnosis and service. Prepare detailed cost estimates and obtain customer authorizations for work. Stay in contact with customers regarding status, estimates, and completion timelines. Review and close repair orders, ensuring all work is completed and documented. Explain completed repairs and charges to customers at time of pick-up. Cashiering of customer payment for services rendered. Coordinate with Centralized Warranty Administrator to convey accurate coverage to customers Maintain organized customer records and assist with warranty documentation. Skills & Experience 1+ years of experience in a service writer, advisor, or similar customer-facing role. Familiarity with powersports or lawn & garden equipment (preferred) Experience with Lightspeed/CDK a plus Solid understanding of basic mechanical or technical concepts. Strong communication, organizational, and problem-solving skills. Experience with dealership software such as Lightspeed or CDK (preferred). Must be able to multitask in a fast-paced environment and provide top-tier customer service. Valid driver's license required. Work Environment – May require sitting, standing and walking for prolonged periods and lifting up to 35#. Exposure to outdoor weather periodically for short periods. Pay Scale:  Commensurate with Experience with potential for incentive pay. What We Offer Competitive pay with advancement opportunities Paid holidays, vacation time, and personal time off Health, dental, and vision benefits 401(k) with employer match Company-paid and supplemental insurance options Employee discounts on parts, units, and services Supportive and collaborative team environment Ongoing training and development in a growing industry About Ball Equipment As a trusted name in Lawn & Garden and Powersports for over 80 years, Ball Equipment is committed to delivering quality service and building lasting relationships. We believe in hard work, integrity, and giving our employees the tools they need to succeed. QualificationsRequired Education: - High school diploma or equivalent; additional training or certification in automotive or equipment services is a plus. Required Experience: - Minimum of 2 years of experience in a service writing or customer service role, preferably within the automotive or equipment industry. - Proven track record of managing service orders and coordinating with technicians to ensure timely completion of work. - Experience in using service management software and tools for tracking and reporting purposes. Required Skills and Abilities: - Strong communication and interpersonal skills to effectively interact with customers and team members. - Excellent organizational skills with the ability to manage multiple tasks and prioritize work efficiently. - Proficient in computer applications, including Microsoft Office Suite and service management software. - Ability to understand and explain technical information to customers in a clear and concise manner. - Strong problem-solving skills to address customer concerns and ensure customer satisfaction. - Detail-oriented with a focus on accuracy in documentation and reporting.