Customer Service Representative - Order Processing

Overall Goal of Position:

Provide top-tier service and support to our customers and SBI team.

Job Summary: 

Provides support by processing customer orders, answering inquiries by phone or email.  Maintain up-to-date customer files, price lists and promotions.  Communicates and works cooperatively with account managers and other individuals at all levels within the company.

 Key Duties and Responsibilities: 

• Order Management 
• Receive and process orders from customers by phone, email, and EDI
• Interact cross functionally with the Transportation, Finance, Manufacturing Operations, and Field Sales departments to ensure timely and accurate execution of orders
• Verify pricing is accurate on orders.
• Provide accurate information regarding availability of in stock items
• Customer and Consumer Support 
• Receive and process inbound consumer inquiries by phone and email.
• Maintain customer pricing files.
• Communicate with customers to keep them fully informed about service-related issues.
• Sales Support 
• Generate and interpret sales and shipping reports 
• Maintain customer files in an organized system 
• Facilitate the flow of information related to master database records between the customer and SBI 
• Interface with Company product data pools and image repositories as required 
• Fill a request for samples or sales material when needed
• Alert sales personnel about issues based on customer interactions

What We Are Looking For:  

• Personal Characteristics
• Professional Demeanor
• Entrepreneurial drive and the desire to “build a business”
• Passionate, outgoing, energetic, and results oriented personality
• Overall confidence in one’s abilities and comfortable communicating the facts
• Smart, creative and inquisitive
• Character and Integrity-Does the right thing even when no one is looking
• Disciplined approach, and accountable for KPIs
• No excuses mindset. Accountable and reliable
• Dependable team player with positive attitude
• Determination/Grit-Pursuit of Excellence
• Passion for organization, and attention to details
• Personal values that mesh with SBI values
• Performance History
• Documented history of making improvements in assigned work area/responsibilities
• Stellar references based on contributions and performance
• Demonstrated proficiency in the following Areas
• Proficient in Outlook, Word, Excel
• Experience with ERP system, preferably PeopleSoft
• Ability to work and thrive under time constraints and juggle/prioritize responsibilities
• Highly organized and detail oriented
• Excellent written and verbal communication skills
• Ability to work independently, anticipate needs, plan for alternative scenarios and make sound judgment decisions
• Team oriented, collaborative, diplomatic, and flexible
• Education & Experience: 
• College degree or equivalent business experience
• Experience in Food Distribution or Sales a plus

What Is In It For You?

Our company acknowledges talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following: 

• 401K
• Medical/Dental/Vision Coverage
• Vacation, Sick Days and Holidays
• Flexible Spending Accounts
• Tuition Reimbursement
• Employee and Dependent Life Insurance
• Voluntary Disability Insurance
• Other Voluntary Insurance Options

Sauer Brands, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.