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Guest Services Ambassador (GSA): The Hotel's Face and Experience Architect!
Your Challenge: Master the Front Desk, Deliver Excellence, and Support Hotel Operations!
Ready to be the essential first impression and the main point of contact for our guests? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Guest Services Ambassador (GSA)!
This is a critical, high-visibility part-time role where you act as the "face" of the hotel, responsible for conducting front desk operations in an efficient, accurate, and thorough manner. You are key to ensuring an excellent guest experience and have the option of additional housekeeping shifts to boost your hours, demonstrating your commitment to our value to "Bring the Energy."
Your Guest Relations & Operational Duties
As the GSA, you blend top-tier guest service with efficient administrative and safety operations to ensure the property runs smoothly.
Key Responsibilities Include:
Exceptional Guest Relations: Provide an excellent guest experience by greeting guests warmly and providing assistance. Meet with guests regularly to determine satisfaction, manage guest conflict calmly, and ensure the greatest guest satisfaction possible.
Front Desk Operations: Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Respond to guest service calls efficiently and expediently.
Safety & Compliance: Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency. Inspect studios and public spaces daily according to company and brand standards. Ensure all policies and procedures are accurately followed at all times.
Property Support: This is a part-time position with the option for additional housekeeping shifts.
Accuracy & Documentation: Document work activity using the appropriate log and according to policy and procedure.
Sales & Revenue Contribution
You play a direct role in the property’s financial success by executing sales processes and managing inventory.
Sales Execution: Execute the lead management process and complete all sales and marketing objectives as established by supervision.
Revenue Maximization: Review Studio Inventory daily to ensure maximization of studio revenue. Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.
Qualifications & Skills
This role requires a blend of interpersonal finesse, procedural accuracy, and the ability to handle high-stress situations calmly.
Minimum Qualifications
Education: High school diploma or equivalent (GED).
Skills: Must be able to read, write, and speak English proficiently. Intermediate computer operation, effective communication with staff and guests, and effective conflict management, negotiation, and sales skills.
Abilities: Ability to read, comprehend, and follow written procedures. Must be able to respond calmly in situations of conflict and stress, adapt to changes in daily work, and problem solve in a timely manner.
Preferred Qualifications
Experience: 1 or more years of experience in the hospitality, retail, or food service industries (preferred).
Knowledge: Basic understanding of several common office/front desk procedures and practices.
Are You Our Next Experience Architect?
If you are seeking a flexible, high-impact role with the chance to take on additional shifts, and you possess the professional demeanor and skill required to manage a busy front desk, we want to hear from you!
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