The Patient Care Support Representative assists the Staffing Nurse or Clinical Administrator with the allocation of Supplemental staff to all age specific group of patients throughout the health system. This job allocates all outside agency sitter staff to patients with priority safety issues. This job demonstrates compliance with all local, state, and federal laws and regulations, including JCAHO standards, STAR service and VCU Health policies and procedures.

Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum of one (1) year of previous call center; staff scheduling; medical office and/or customer service work experience Experience PREFERRED Previous experience working in a medical office setting Previous experience with staff scheduling systems, e-mail and medical terminology Education/training REQUIRED: High School Diploma or equivalent Education/training PREFERRED: N/A Independent action(s) required: Critical thinking and logical skills. Frequent changes of documentation in multiple locations. Receiving and making phone calls, and email communication. Job duties may include the handling, transportation, access to and/or contact with medications and related supplies. Supervisory responsibilities (if applicable): N/A Additional position requirements: Rotating shifts, weekends, and holidays may vary. Age Specific groups served: N/A Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting less than 20 lbs. Activities: Prolonged sitting Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

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Patient Care Support Representative - Supplemental Staffing/Float Pool