Centralized Merchant Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for providing payment processing solutions to small business clients in a phone-based environment primarily through referrals from an assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with small business clients to understand their priorities and providing solutions to meet their business needs. Job expectations include having an awareness of merchant payment processing solutions, pricing, software, gateways, and security.

Responsibilities:

• Leverages consultative sales processes to provide merchant payment solutions for small business clients via channels such as Advanced Client Solutions, Financial Centers, Digital, and direct inbound calls

• Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations

• Adheres to schedule managed by the workforce management team to ensure adequate phone coverage in contact center environment

• Collaborates with internal partners and clients to determine payment processing needs and acts as a champion for clients by connecting expertise across the company to help achieve their goals

• Identifies opportunities proactively and develops a pipeline for sales opportunities through inbound and self-scheduled outbound calling activities

• Determines prospect external sources such as association relationships, centers of influence, and vendor relationships among others and may be required to attend trade shows as assigned

• Adapts to an ever changing payment processing environment, maintains accurate records, and adheres to Service Level Agreements

Required Qualifications:
•    2 or more years of sales, merchant or contact center experience
•    Must possess strong Customer focus, relationship building, pipeline management and sales skills in referral, telephone & consultative sales 
•    Demonstrated strong oral and written communication, time management and organizational capabilities, along with problem-solving , teamwork and presentation skills
•    Technical expertise selling or interacting with credit card equipment or similar technology
•    Highly motivated to succeed in a performance driven environment

Desired Qualifications:
•    Business Acumen: Industry knowledge in healthcare, retail, restaurant, business to business and ISV 
•    Experience with Merchant products and solutions
•    Multi-lingual ability is a plus: Bilingual in Spanish preferred
•    Strong learning agility
•    Experience with CRM (Client Relationship Management System) – for example, Salesforce.
 

Skills:

• Client Experience Branding

• Client Solutions Advisory

• Customer and Client Focus

• Payment Processing

• Pipeline Management

• Consulting

• Credit Documentation Requirements

• Oral Communications

• Referral Management

• Written Communications

• Financial Analysis

• Interpret Relevant Laws, Rules, and Regulations

• Issue Management

• Prospecting

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: