Concierge

Hilton Grand Vacations

Posted a day ago, valid for a month

Ridgedale, MO, US

Competitive

Full Time

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Sonic Summary

The In-House Marketing Representative role focuses on generating leads and booking qualified timeshare sales presentations for Hilton Grand Vacations customers.
This position requires providing customer and concierge services while maintaining a professional company image.
Key responsibilities include conducting pre-arrival calls, confirming appointments, and ensuring guests meet eligibility for gifts.
Candidates should have at least 2 years of experience in a customer service or sales role, with a salary range of $40,000 to $50,000 per year.
The representative will also be responsible for maintaining operating standards and addressing guest issues as needed.

Our In-House Marketing Representative entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. You will also provide both customer and concierge services to all guests projecting a professional company image.

Additional Responsibilities:

Conducts pre-arrival calls to owners, renters, and exchangers. Confirms appointments with guests to ensure tour reservations and improve show rate. Completes required paperwork accurately and completely for each tour. Checks availability so as to not overbook tour waves.
Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour. Follows gifting procedures to ensure costs are met monthly.
Provides location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information. Distributes only HGV-authorized information, collateral, and materials. Maintains location operating standards.
Carries out all other reasonable requests by management that one is capable of performing. Contacts appropriate management with any guest issues.

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