Player Development Coordinator

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Pledge for Success: 

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests.  Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Responsibilities include but are not limited to processing paperwork related to departmental budgeting and financials. Will also include direct interactions with guests via phone or in-person related to customer service feedback, promotional activity, etc.  

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Responsible for creating and maintaining the staffing schedule for player development department.
• Maintains department checkbook.
• Proofreads all work before submitting.
• Sorts and distributes all office mail.
• Sets up and maintains files for all team members in the Player Development division.
• Assists with office duties, including but not limited to, making labels and follow up material in preparation for or following promotional/Player Development activities. 
• Duties entail operational support and oversight during all marketing, promotion, and special event functions. 
• Communicates with appropriate vendors and partners regarding marketing development, reporting and invoicing.
• Responsible for assisting in the reporting of VIP Services and Casino Host teams, utilizing specialized reporting tools.
• Maintains a clean and neat work area and encourages staff by creating a positive work environment.
• Process includes adhering to accounting and WA State and CTGC gaming regulations. 
• Maintains confidentiality of sensitive information.
• Performs other duties as assigned. 

Minimum Qualifications:

• Associate degree and/or an equivalent combination of education and experience.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Intermediate skills in Excel, Word and PowerPoint.
• Self-directed and capable of handling multiple mission-critical projects simultaneously. 
• Must have excellent written and verbal communications skills.
• Ideal candidate will be an effective communicator work works well as part of a team. 
• Outstanding organizational skills.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications:

• Casino experience.
• Proficient in Stratton-Warren.

Work Shift:

Wages:

Knock, knock. Hear that sound? That's opportunity!