Regulatory Agent / Regulatory Agent In Training

Job DetailsJob Location: Ridgefield, WA 98642Position Type: Full TimeSalary Range: $30.30 - $33.33 HourlyPosition: Regulatory Agent-In-Training or Regulatory Agent 1 Schedule: Varies by Shift Assignment Location: ilani, Ridgefield, WA, onsite Classification:  Full time Opening Date:  August 6, 2026 Closing Date:  September 1, 2026 Starting Salary:  Agent in Training: $30.30 per hour / Regulatory Agent 1: $33.33 per hour   Position Summary:  Observes and monitors all functions of the gaming operation to ensure compliance according to Tribal/State Compact, Indian Gaming Regulatory Act (IGRA), Cowlitz Tribal Gaming Commission Regulations, Policies, and Procedures, Minimal Internal Control Standards (MICS), and all applicable laws and regulations. Honors and represents the mission, vision, values of CIT and the Gaming Commission.   This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.   Essential Duties & Responsibilities: Conducts routine and complex audits that may involve investigations dealing with internal controls, casino procedures, gaming regulations and Tribal Ordinance violations occurring within the casino. Collects, examines, maintains, and properly accounts for evidence of illegal activity to assist in Commission hearings, trials, and investigations. Issues Barring notices. Must be able to accept non-standard shiftwork, to include graveyard, swing, weekend, and holiday assignments; days off may vary from week-to-week. Inspects assigned areas of the gaming operation; documents and reports on deficiencies or violations of applicable standards, compacts, laws, and regulations. Observes table games, player services, count room, security, slot department, and gaming surveillance operations for compliance. Inspects and monitors all gaming equipment for integrity, authenticity, and accuracy. . Monitors and ensures the proper shipping, receiving, installation, relocation, removal, replacement, and storage of gaming devices. Maintains control of sensitive keys during assigned shift; provides escort to sensitive gaming areas for employees and vendors. Ensures physical safety of assets, patrons, and employees of the gaming operations. Resolves patron gaming disputes; issues exclusions to patrons as requested. Maintains communication with gaming and public safety departments; investigates and reports gaming crimes, procedural violations, and illegal activities. Prints temporary gaming licenses for employees; responds to questions from casino operations and patrons. Participates and attends meetings as requested or required. Provides excellent customer service for all internal and external customers of the operations at all times.  Maintains and enhances professional skills and techniques through participation in educational workshops, classes, and trainings. Maintains confidential information. Contributes to a team effort and accomplishes related results as required. Performs other duties as assigned.     Knowledge, Skills, and Abilities: Knowledge of traditional form of government, customs, and traditions.  Knowledge of applicable federal, state, county and local gaming-related laws, regulations, and requirements including the Gaming Compact. Knowledge of the casino’s operation, internal controls, game rules, gaming activities, and surveillance system. Knowledge of game protection and cheating techniques. Knowledge of records management and basic accounting procedures. Skill in observation techniques. Ability to operate various word-processing, spreadsheets, and database software programs in a Windows environment. Ability to maintain confidentiality. Ability to analyze situations and adopt appropriate courses of action. Ability to represent the organization in a professional manner, building respect and confidence. Ability to handle multiple tasks and meet deadlines. Ability to work independently with minimal supervision. Ability to write routine reports and correspondence.  Ability to communicate effectively, both verbally and in writing. Ability to remain calm in adverse situations. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds. QualificationsMinimum Qualifications: High School Diploma or equivalent. One year of professional experience in at least one of the following areas preferred: Work in the gambling industry Conducting complex investigations Information technology experience working on or with computerized network systems. Interpreting and applying complex rules, laws, and policies Financial auditing, record inspections, or record investigations preferred One year of demonstrated experience in building positive professional and / or public relationships preferred Must have or be able to obtain and a CTGC Gaming License as a condition of job offer. Must be able to obtain First Aid and CPR certifications within three months of hire. Must be able to successfully pass a background screening / investigation according to the established requirements below.   Tribal preference in accordance with Cowlitz Indian Tribe Code and CIT Employee Policies and Procedures Handbook shall apply to all positions.   Background Investigation Requirements: Pre-employment drug screen. Personal reference check and employment verification. Federal, state, and/or tribal criminal history and sanction checks including fingerprint verification.   Physical Demands: While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; talk or hear and have 20/20 vision. The employee occasionally is required to stand; walk; and reach with hands and arms. The employee may occasionally lift and/or carry objects up to 20 pounds.   Work Environment: Work is generally performed in an interior setting or gaming operation. Exposure to hazardous materials or machinery, dust, allergens, infectious disease, hostile individuals, and potentially dangerous situations will occur. Noise level is moderate to excessive. Frequent evening and/or weekend work will be required. Occasional travel will be required for training, meetings, conferences, presentations, and other events.