Guest Services Manager - Amangiri

Location Overview
Join our team in Amangiri. Blending into untouched red-rock country on over 900 acres of the Colorado Plateau, Amangiri and its satellite, Camp Sarika, reflect dual aspects of this ancient desert landscape. A serene sanctuary, Amangiri’s 34 modernist suites, Aman Spa and mesa-embracing pool echo the tranquillity of the canyons. Camp Sarika, with its 10 tented pavilions, answers the region’s call to adventure. An unrivalled base for exhilarating expeditions and fireside connection, the camp has its own restaurant, lounge and spa suites.

Role

The Guest Services Manager is responsible for leading all aspects of the Guest Services and Transportation operations at Amangiri. Reporting to the Director of Rooms, this role ensures seamless arrival and departure experiences, efficient transportation and luggage services, and thoughtful coordination of guest excursions. As a hands-on leader, the Guest Services Manager sets service standards, develops talent, and ensures every guest interaction reflects the warmth and excellence of Aman.

Key Responsibilities

• Oversee daily Guest Services and Transportation operations, ensuring smooth and timely service delivery.
• Recruit, train, coach, and manage Guest Services colleagues, including Assistant Managers and Supervisors.
• Ensure exceptional guest satisfaction by maintaining a strong presence at the front drive and guest arrival areas.
• Oversee guest transportation logistics, itineraries, and excursion coordination.
• Ensure safe, professional driving practices and proper handling of guest luggage at all times.
• Manage fleet operations, including cleanliness, maintenance, readiness, and vehicle replacement planning.
• Collaborate closely with Reservations, Front Office, and other departments to share guest information.
• Handle guest concerns with discretion, ensuring timely resolution and follow-up.
• Maintain accurate guest history, logs, inventory, schedules, and payroll edits.
• Lead daily briefings and ensure the team is informed of events, arrivals, and priorities.

Supervisory Responsibilities

• Directly supervises Bell Attendants/Drivers, Assistant Guest Services Manager, Guest Services Coordinator, and Bell Captains.
• Oversees a department of approximately 25 colleagues.

Requirements

• 3–5 years of management experience in guest services, transportation, or luxury hospitality.
• Valid driver’s license with a clean driving record.
• Ability to meet insurance requirements, including drug screening.
• Excellent verbal and written communication skills.
• Strong knowledge of local attractions and experiences.
• Proven ability to train, inspire, and develop teams.
• Strong organisational and problem-solving skills.
• Proficiency with hospitality systems and administrative tools.
• Flexibility to work evenings, weekends, and holidays.

Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.

• Competitive compensation.
• Medical, dental and vision coverage.
• Paid time off.
• Complimentary meals during scheduled shifts.
• Aman Global Complimentary Night Program.
• Food and beverage discounts across the resort.
• Spa and retail discounts.
• 401(k) plan with partial company match after eligibility period.
• Ongoing training and career development opportunities.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.