Front End - Rosie Driver

Job Title: Online Shopping

Primary Supervisor: Front End Manager 

Status: Non-Exempt 

Join our team as Online Shopping at Broulim’s! Are you detail-oriented, organized, and enjoy working independently? We're seeking individuals who thrive in a fast-paced environment and provide exceptional service to our online customers. If you have strong attention to detail and enjoy the convenience of online shopping, apply now! Be part of a team committed to delivering quality products and convenience to our customers. 

Job Summary: As a Rosie, you will play a crucial role in fulfilling online orders for our customers. Your responsibilities will include accurately selecting and packing items from our inventory to fulfill online orders, ensuring that orders are completed efficiently and on time. Join us in providing convenient and quality service to our online customers. 

Examples of Duties: 

• Review online orders and select items from the store inventory to fulfill each order. 

• Ensure accuracy in selecting items, paying attention to product descriptions, sizes, and quantities. 

• Pack items securely and neatly for delivery or pickup, following packaging guidelines and instructions. 

• Deliver product from the stores to customers’ homes. 

• Coordinate with store management and delivery drivers to ensure timely delivery of orders. 

• Communicate with customers regarding order status and any substitutions or out-of-stock items. 

• Maintain cleanliness and organization in the online shopping area, including storage areas and workstations. 

• Assist with receiving and stocking inventory as needed. 

• Support the front end department when available. 

Knowledge: 

• Basic knowledge of grocery store layout and product locations. 

• Familiarity with online shopping platforms and systems (training provided). 

• Understanding of safety protocols and procedures for handling products. 

Skills: 

• Attention to Detail: Ability to accurately select and pack items according to customer orders. 

• Organization: Skill in prioritizing tasks and managing time effectively to complete orders efficiently. 

• Self-Motivated: Ability to work independently while maintaining high levels of production. 

• Communication: Clear and effective communication skills for coordinating with team members and customers. 

• Adaptability: Ability to work in a fast-paced environment and adjust to changing priorities. 

Abilities: 

• Dependability: Reliability in consistently meeting order deadlines and delivering quality service to customers. 

• Customer Service: Commitment to providing excellent service to online customers and addressing any concerns or issues promptly. 

• Problem-Solving: Ability to resolve issues related to order fulfillment, including substitutions and out-of-stock items. 

• Physical Stamina: Ability to stand, walk, climb stairs, and lift items for extended periods. 

Minimum Qualifications: 

• High school diploma or equivalent. 

• Previous experience in a retail or customer service environment is preferred but not required. 

• Availability to work flexible hours, including evenings, weekends, and holidays. 

• Ability to lift and carry up to 50 pounds and push/pull heavy carts. 

• Basic computer skills and familiarity with online shopping platforms. 

• Clean driving record.