IT Network Field Engineer

The Network Field Engineer will play a pivotal role in the IT Department, showcasing expertise in technology while contributing to staff development and strategic technology planning.

ESSENTIAL FUNCTIONS

• Technical Administration: Manage technology networking infrastructure through various channels (ticketing system, email, phone, or in-person) with minimal supervision.
• Technical Support: Lead the local IT team in troubleshooting complex Networking and Firewall hardware, software, and connectivity issues across US and Corporate sites.
• Collaborative Work: Work closely with other technology departments to align vision, direction, and execute joint projects.
• Documentation and Reporting: Regularly produce professional reports, instructional documentation, manage department projects, and contribute to technology standards/procedures.

ADDITIONAL DUTIES

• Process Improvement: Contribute to departmental audits and continuously improve operational processes.
• On-Call Support: Be available for Severity 1 and 2 incidents across multiple locations or areas.
• Off-Hours Availability for Scheduled Tasks: Be accessible for programmed activities conducted outside of standard office hours to minimize disruptions.
• Strategic Contribution: Assist technology management in defining strategy, direction, and cross-departmental initiatives to achieve company objectives.

RESPONSIBILITIES

The network engineer is responsible for:

• Maintaining a secure, stable, and segregated network environment for Information systems (Servers, PCs, Business Wireless) as well as operational technology systems.
• Designing and implementing new network changes including LAN and VLAN routing, switching, and physical infrastructure.
• Maintaining network documentation including maps, asset inventory, and standards.
• Ensuring adherence to best practices for network design and security.
• Approving network change control requests submitted by other engineers and other stakeholders.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Technical Expertise:

Design, configure, troubleshoot, and provide direction in various technologies including:

• Network protocols (TCP/IP, VLAN, VPN, etc.)
• Security principles and tools (Firewalls, SSL certs, LDAP, etc.)
• Familiarity with Virtualization environments (VMWare, HA, vSphere, etc.)
• Familiarity with Storage solutions (SAN, NAS, iSCSI, etc.)
• Monitoring tools (Wireshark, Solarwinds, OPManager, etc.)
• Familiarity with Scripting and automation (Powershell, RPA, etc.)
• Robust understanding of OSI and TCP/IP stack.
• 11 Wireless Networking (b/g/n/ac/ax).
• Experience with Cisco Catalyst, ASA, NGFW platforms.
• Firewalls (Palo Alto, Fortinet, Cisco ASA), and SDWAN principles.
• Solid understanding of static routing, OSPF, BGP.
• Link aggregation, tunneling protocols, and VPN.
• Familiarity with Purdue model of network segregation, CPWE and OSI Network model
• Proficiency with mapping tools such as AutoCAD, EkaHau, MS Visio, LucidChart.

Desirably Additional Support Skills: Troubleshoot and support a range of technologies including Windows server roles, Microsoft technologies, Apple iOS, disaster recovery, and backup processes.

Bonus Knowledge:

• Industry Standard networking certifications (Cisco, Palo Alto, Aruba, Arista, etc.).
• Cybersecurity best practices (SANS critical controls, CPWE, NIST standards, etc.).
• Active Directory and Powershell.
• Virtual storage solutions (VXRail, VMWare, etc.).
• Python, git, and other scripting tools.
• Experience with SAN and WAN configuration.
• Experience in mining or industrial work environments.
• Experience with industrial networking protocols (profinet, modbus, etc.).
• Knowledge of LTE technologies and principles.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or GED
• Bachelor's degree or equivalent experience
• Certifications in focus areas or equivalent experience
• 5 years' experience in relevant technologies