MHE Trainer

2^nd shift Monday – Friday, 3:00pm-11:30pm

Summary of Role:

Serena and Lily is seeking an MHE Trainer, You will have the opportunity to enable the growth of our expanding supply chain network through a focus on providing an exceptional onboarding experience for new team members and fostering a culture of learning, development, standardization, and teamwork on all MHE in the Distribution Center.

Essential Duties & Responsibilities:

You will work closely with your manager, to develop a deep understanding of the training program content and strategy so that you are able to ensure they are consistently and effectively implemented for both new and tenured team members in properly and safely operating all MHE at GDC.

Preparing onboarding materials and logistics.
Facilitating and delivering certain onboarding training.
Setting up and maintaining training spaces to present training content to varying group sizes of new hires and current associates.
Quickly building relationships with associates across the building to support their onboarding with an overall goal of improving associate performance and retention.
Assisting with administrative tasks that support core training programs, such as printing training material, completing program adherence and practical tests, keying completed training, reviewing reports, or sending communication to building partners.
Measuring, monitoring and document training and observation programs in adherence and leading the site in completing compliance training and re-certifications.
Pull reporting and communicate action plans with leaders and trainers.
Identifying opportunities for improvement, inconsistencies or inaccuracies, or other concerns in current training programs, and providing feedback to the appropriate parties in a timely manner
Design and implement solutions to resolve inconsistencies, inaccuracies, and other concerns identified in current training programs with direction from your Manager.

Purpose and scope:

A materials handling equipment (MHE) trainer is responsible for ensuring safe practices and promoting health and safety standards for MHE operators. Their responsibilities include:

Communicating with operators: MHE observers should communicate with operators and line managers to point out unsafe practices and explain company procedures. *Bilingual is preferred*
Recognizing unsafe practices: MHE observers should be able to identify unsafe practices and behaviors.
Promoting health and safety: MHE observers should lead by example and reinforce good behavior.
Explaining the benefits of safety: MHE observers should explain the benefits of good health and safety practices, such as reduced accidents and injuries, cost savings, and increased productivity.
Being aware of remedial options: MHE observers should be aware of remedial options available, such as training, toolbox talks, and other sanctions.
Whether the driver is traveling a safe distance from other MHEs.
Whether the driver is using the controls smoothly and with confidence
Whether the driver is performing any violent maneuvers, such as swerving or harsh braking
Whether the driver is considering the load and the ground conditions
Submit all training and observation documentation to Sr. Ops Manager, Learning and Development, and/or apply to the form in Jotform for tracking.
Corrective action process will be issued, by a Manager for offenders, repeat offenders or pending the seriousness of the incident for level of discipline. (Coaching, Verbal, Written, Suspension, Termination)
The Safety Lead will onboard and do initial training at the start and do continuous training, whereas the Trainer will continue to train as well as encompass observing all employees to ensure they are performing within the guidelines.

Regular monitoring is important because even well-trained operators can become complacent over time. Accidents involving forklift trucks can have a life-changing impact, so it's important to enforce safe operating practices.

Daily Forklift Checklist/Observations

OSHA requires that all forklifts be examined at least once a day or shift before use by a procedure known as a Pre-Operation Inspection. This practice requires that operators perform a visual and functional test of the lift’s systems, documenting their results in a physical or digital checklist. The goal here is to make sure that the lift is being checked for safe functionality before each use, and that the operator has assured themselves that their lift truck will get them safely through the day. If any circumstances make the operator feel uncertain about the lift’s safety during this check, the operator must remove the lift from service.

Health and Safety Work Act

The HSW Act requires you to provide adequate supervision. It is essential that staff have enough training and knowledge to recognize safe and unsafe practices. This does not mean they need full operator training, but they do need to understand the risks involved, and how to avoid or prevent them. Some organizations offer training courses for supervisors, managers and staff of lift-truck operations. MHE Safety Teams should be able to:

Expectations of Observations:

Pre-use check: Whether a pre-use check was completed
Personal protective equipment (PPE): Whether the correct PPE is being worn and to a suitable standard, if applicable.
Horn use: Whether the horn is being used correctly
Phone use: Whether the operator is using a phone or personal media player while operating the truck ( not allowed at all )
Stock transfer: Whether the stock transfer was completed safely
Pallet loading and unloading: Whether the pallet was loaded or unloaded onto racking at the correct angle
Speed: Whether the operator is driving at a safe speed
Corner and intersection slowing: Whether the operator slows for corners and intersections
Safety belt: Whether the operator is always wearing a safety belt
Aisle checks: Whether the operator checks aisles before crossing and uses the horn at intersections
Following other MHE: Whether the operator follows other MHE at a safe distance
Yielding: Whether the operator yields to pedestrians and other MHE
Reversing: Whether the operator looks before reversing and in the direction of travel
Load height: Whether the operator is carrying the load at a safe height
Starts and stops: Whether the operator's starts and stops are smooth
Load visibility: Whether the operator's load restricts their view
Body parts: Whether the operator keeps all body parts within the running lines of the vehicle
Passengers: Whether there are any passengers
Immobilization: Whether the MHE is correctly immobilized when not manned
Communicate effectively with operators on improper use of MHE, document and coach
Communicate effectively with operators on proper use of MHE and giving kudos
Complete observation forms of each operator observed
Submit observation reports to the Safety Manager daily

Compensation:

$24/hr
Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.

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