Location: All club facilities
Reports to: General Manager
Supervises: Department Managers
Status: Exempt / Full-time

Position Overview

The Assistant General Manager at Defined Fitness takes the lead in everything they do. You are relentless in pursuit of your goals, set the pace for success and are fueled by enthusiasm; you jump higher, reach further and push harder than anyone. You are diligent, empowering, determined to inspire and create a culture of success while improving the lives of all team members and members. You are Defined Fitness. The Assistant General Manager is responsible for the DETAIL and DRIVE of the club and net memberships. You sit in the driver’s seat and DRIVE a team of meticulous and dedicated individuals who consistently strive for perfection by maintaining the club with purpose and attention to DETAIL. You will DEVELOP a well-rounded culture, focusing on retaining members through team inspiration and DELIGHT in the DETAILS. You lead your team down a path of excellence and success while DELIGHTING new members, tackling goals with DRIVE, intensity and passion by demonstrating the following qualities:

Essential Functions & Responsibilities

Collaboration with General Manager on business operations and lead facility during their absence
Drive sales and operational goals while monitoring and reporting KPIs
Manage revenue streams, retail products and lead membership initiatives/special events
Oversee equipment maintenance and inventory
Manage facility maintenance including pool, spa, and amenities
Address behavioral incidents
Additional responsibilities as needed

Staff/Faculty Management

Handle staffing, recruitment, training, retention strategies and conduct/implement team training programs
Communicate and uphold company policies, including maintenance of CPR certifications, proper uniform requirements, etc., while fostering a positive team culture
Oversee employee benefits administration

Operational Management/Systems

Execute daily, weekly, and monthly club audits
Manage team cleaning schedules (11 AM, 2 PM, 4 PM, and 6 PM) and ensure completion
Inventory management and purchasing procedures
Handle staffing schedules, time-off requests, and payroll administration
Oversee various software systems including ABC, MXM, and CORE
Coordinate for marketing requests
Management of incident reporting system and emergency procedures
Timely reporting of monthly operations management recap

Membership Management

Knowledge of membership agreements/policies including corporate memberships and insurance-based memberships such as Silver Sneakers, RenewActive and PHPs,
Oversee payment processing of memberships
Ensure proper use of the tour program

Performance Metrics

Daily Sales KPI Minimums
	Club	Personal
Calls	150	40
Booked	15	6
Shows	12	4
Closed	10	3
Referrals	2:1	2:1
3-Pack Attachment	20%	20%

Daily Operations KPI Minimums
	Club
MXM Cleanliness	8.6 <
MXM Friendliness	8.6 <
Club Audit Score	80% <

Qualifications

Minimum of two (2) years’ management experience in service, health, fitness or related industry
Bachelor’s degree in business administration or related field preferred
Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment
Strong verbal, written, and interpersonal communication skills
Must hold a valid NM driver’s license (acceptable record) and means of transportation (registered and insured)
PC literate, including Microsoft Office and various other products such as ABC and GymSales
Learn and pass company processes including sales tour, telephone inquiry, and membership cancellation/freeze.
Must be able to work evenings and/or weekends as needed

Physical Requirements

Must be able to stand and/or walk for up to eight (8) hours at a time
Must be able to lift and carry approximately 50 pounds
Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write

Benefits

Bonus incentive opportunities
Paid Time Off/Sick Leave
Gym Membership (full access to our gym facilities at no cost to team members)
Staff Pass Memberships (complementary membership for family & friends)
Discounted Personal Training Sessions
Comprehensive medical, dental and vision plans
Pet Insurance
Life / AD&D Insurance
Long-term Disability
401(k) retirement plan (subject to eligibility requirements)

This job description in no way states or implies that these are the only duties that will be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements represent a minimum level of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, and employment remains “at-will”.

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