Senior Business Analyst

We are seeking an experienced Sr. Business Analyst, MaaS360 to lead, manage, and optimize the full mobile device lifecycle while supporting enterprise mobility processes. 

The ideal candidate will bring 7+ years of hands-on experience with IBM MaaS360 and key enterprise technologies including Microsoft Office 365/10, Microsoft Exchange, Windows 10 Enterprise, Active Directory, SMS/SCCM, Citrix, SharePoint, Remotely Anywhere, and DAM systems. 

• 7 years of experience developing and managing project budgets for all technology projects
• 7 years of experience creating pro‑forma invoices for cost‑reimbursable projects and generating monthly financial summary reports
• 7 years of experience researching mobile equipment, accessories, and airtime services; diagnosing and resolving mobile device issues
• 7 years of experience configuring, testing, and supporting mobile devices (air cards, cell phones, smartphones, tablets)
• 7 years of experience testing iOS and Android OS releases
• 7 years of experience collaborating with internal accounting teams to ensure correct budget usage and up‑to‑date accounting codes
• 7 years of experience building processes to obtain timely project cost information from accounting systems
• 7 years of strong client‑facing experience with the ability to communicate effectively across all organizational levels
• 7 years of proficiency in formal project management methodologies, including internal documentation and external communication practices

• 7 years of hands‑on experience with:

  • IBM MaaS360
  • Microsoft Office 365/10
  • Microsoft Exchange
  • Windows 10 Enterprise
  • Active Directory
  • SMS/SCCM
  • Citrix
  • SharePoint
  • Remotely Anywhere
  • DAM systems

Mobile Device Lifecycle & Mobility Operations Responsibilities

• Analyze and optimize end‑to‑end mobile device lifecycle
• Document and improve workflow efficiency
• Identify process gaps and implement controls
• Maintain lifecycle compliance metrics

Carrier & Financial Management

• Manage business relationships with wireless carriers
• Analyze monthly billing and perform reconciliation
• Identify zero‑usage lines and cost optimization opportunities
• Track service activations, suspensions, porting, and plan changes
• Coordinate escalations and ensure SLA adherence

MDM Governance & Cybersecurity Alignment

• Support MDM policy governance and change control processes
• Analyze compliance dashboards and reporting metrics
• Coordinate cybersecurity approval workflows for mobile applications
• Monitor enrollment accuracy and policy adherence
• Support audit documentation and regulatory readiness

Procurement, Inventory & Asset Management

• Coordinate device procurement and inventory intake
• Ensure asset tagging and system‑of‑record accuracy
• Facilitate formal handoff between Inventory and MDM teams
• Track device assignment and refresh cycles
• Support executive and priority device handling processes

Analytics, Reporting & Performance

• Develop mobility performance dashboards
• Conduct cost analysis and forecasting for device refresh programs
• Analyze usage trends and recommend optimization strategies
• Present findings and recommendations to leadership

Cross‑Functional Coordination & Governance

• Serve as liaison between Mobility, Cybersecurity, Finance, Service Desk, and Inventory
• Lead mobility process review meetings
• Support change management communications
• Align operational practices with organizational policy