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Service Manager

MasterTech
Posted 6 days ago, valid for 3 days
Location

Riverdale, GA 30274, US

Salary

$125,000 - $135,000 per year

Contract type

Full Time

Paid Time Off

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Sonic Summary

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  • The Service Manager role offers a salary range of $125,000 to $135,000 per year, along with comprehensive benefits and paid OEM training.
  • This position requires 3 to 5 years of leadership experience in a service-related environment, emphasizing strong communication and problem-solving skills.
  • The Service Manager will lead the service team to ensure effective customer support and oversee daily operations to foster business growth.
  • Key responsibilities include supervising service personnel, maintaining customer relationships, and tracking departmental performance to meet service goals.
  • The role involves 60% to 75% travel to engage with Service Technicians and Customers, with a day shift schedule from Monday to Friday.
Compensation:
  • $125,000 to $135,000 per year
  • Paid OEM Training
  • Comprehensive benefits including medical, dental, vision available from start
  • Paid Time Off, Sick Time and Vacation
  • Matching 401(k) etc.
  • Company credit card + travel perks/points
  • Per-diem


Shift:
  • Day shift, Monday to Friday with flexibility required from time to time.Ā 


The Service Manager provides leadership and direction for the service team, ensuring customers receive timely, professional, and effective support. This position is responsible for overseeing daily service operations, developing team performance, and maintaining strong customer partnerships while supporting business growth. The successful candidate will combine strong leadership, operational expertise, and a customer-first mindset to achieve departmental and organizational objectives.


Key Responsibilities & Qualifications:
  • Supervise, coach, and support service personnel to promote accountability, professional growth, and high-quality workmanship.
  • Foster positive customer relationships by addressing service needs, resolving concerns, and ensuring a consistent service experience.
  • Identify opportunities to expand service business through customer engagement, maintenance agreements, and value-added solutions.
  • Track departmental performance, manage resources effectively, and support the achievement of revenue, profitability, and service goals.
  • 3–5 years of leadership experience in a service-related environment, with strong communication, problem-solving, organizational, and business management skills.
  • ​60% - 75% travel to meet with Service Technicians and Customers


MT1




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