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30274, Riverdale, GA
Service Operations Manager

Service Operations Manager

Georgia Green Energy Services Llc

Posted 22 days ago, valid for 16 days

Riverdale, GA 30274, US

Competitive

Full Time

Health Insurance

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Sonic Summary

GGES is looking for a Service Operations Manager in Atlanta, GA, offering a competitive salary and benefits including health insurance and training opportunities.
The role requires 3 to 5 years of experience in service management, preferably in electrical or HVAC fields.
Key responsibilities include overseeing service delivery, ensuring SLA compliance, and maintaining high customer satisfaction scores.
The manager will lead service technicians, coordinate billing accuracy with Service Finance, and support permitting needs for service jobs.
Candidates should possess strong leadership skills, a customer-first mindset, and familiarity with scheduling and SLA metrics, as well as FieldEdge or similar systems.

Benefits:

Competitive salary
Health insurance
Training & development

Location: Atlanta, GA
Position Type: Full-Time
Reports To: CEO

About the Role

GGES is growing its service division and is seeking a disciplined Service Operations Manager to oversee service technicians, service delivery, customer satisfaction, and SLA compliance.

Key Responsibilities

Service Delivery Leadership

Oversee scheduling, dispatch, service routing, and real-time field support.
Ensure 100% SLA compliance on all service calls.
Eliminate repeat truck rolls and enforce documentation standards.

Customer Experience

Maintain consistent customer satisfaction scores across all service interactions.
Handle escalations, follow-up calls, and resolution within 48 hours.

Team Management

Lead service technicians with consistent expectations and accountability.
Coordinate with Service Finance for billing accuracy.
Support permitting needs for service jobs.

Operational Systems

Ensure FieldEdge updates are complete and accurate.
Report weekly SLA metrics, tech performance, revenue, and profitability to the CEO.

Qualifications

3–5 years experience in service management (electrical or HVAC preferred)
Strong leadership skills and customer-first mindset
Experience with scheduling, routing, and SLA metrics
Familiarity with FieldEdge or similar systems

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