About RLS Logistics

RLS is a nationally recognized 3PL cold chain solutions provider offering warehousing, transportation, and fulfillment services to the frozen and refrigerated food industry. Founded in 1968, we're a family-owned company that is growing rapidly and looking for energetic, hardworking individuals to join our team.

"Here at RLS we are excited about the direction our company is headed and the main reason is because of our team members. RLS does not make a product, we provide a service and the level at which we are able to provide those services are a direct reflection of the strength of our team. Our customers are able to concentrate on what they do best and trust us to do what we do best. The dedication and innovation our team brings to work every day is what makes us different." — Russell Leo

The Role

The Weekend Customer Service Representative, Cold Storage carries out all customer service activities, including processing paperwork to maintain accurate inventory, generating required documentation for customer work orders, setting appointments for incoming and outgoing activity, maintaining accurate procedures for all accounts, answering phones and emails, checking in/out drivers, and corresponding effectively with customers. Coverage at offsite locations may occasionally be required.

What You'll Do

Exemplify all core values and guiding principles of RLS Logistics
Respond to customer inquiries and process orders promptly, courteously, and effectively
Handle phone and email communication
Greet visitors and assist with scheduling
Check in/out drivers as needed
Provide coverage in the absence of coworkers
Help maintain the driver waiting area/lobby
Perform clerical duties as required
All other duties as assigned by management

What You Bring

Education

High School Diploma or GED required; Bachelor's degree preferred

Experience & Skills

General office skills with the ability to multitask
Proficient in Microsoft Office; comfortable with software and personal computers
Willingness to participate in company training programs

Physical Requirements

Light lifting (under 20 lbs)
Ability to stand 2–4 hours
Minimal freezer exposure (as needed)
Standard office noise environment; accurate vision for computer work

Behavior Requirements

Be Humble. Stay Hungry. Live Smart.

Schedule & Compensation

Shift: Friday – Sunday, 7:00 AM – 7:30 PM
Although these are the estimated range of hours, it is important to note that there is NO DEFINED END TIME for this role. We end the day when the work is completed.
Medical, Dental, Vision, PTO, 401(k) with company match
Team member recognition awards and education opportunities

Reports To: Customer Service Manager | Direct Reports: 0

RLS Logistics is an Equal Opportunity Employer.

Learn more about this Employer on their Career Site