Admissions Specialist

The Admissions Specialist is responsible for assisting patients and their families with completing necessary admission paperwork and ensure its appropriate order and filing once completed. This is a full time position at Friendship Health and Rehab Center - North located on Hershberger Road.

Roles & Responsibilities: 

• Responds to the needs of patients and their family members by executing all required admission agreement information and answering related questions.

• Communicates concern to the Administrator when patient and or legal representative is able to sign admission paperwork.

• Responsible for taking pictures of all newly admitted facility patients and updates patient medical record timely.

• Provides patients and families with pertinent facility information including: Room Rates, Patient Handbook, Beauty/Barber, Shop Services, and Personnel Directory.

• Maintains oversight and maintenance of resident admission records, including uploading and updating patient medical record.

• Schedules Welcome Meeting for all new patients at time of admission agreement signing.

• Assists families and residents with telephone connection (long distance) requests.

• Upholds facility expectations related to exemplary customer service and communicates any concerns identified with appropriate team member or department for prompt resolution.

• Other duties and responsibilities as assigned.

   

Essential Functions: 

• Ability to follow written and oral instructions.

• Ability to deliver exceptional customer service and assist positively in patient and family experiences.

• Flexibility to work as needed in emergency circumstances.

   

Qualifications: 

• Must be able to read, write, speak and understand English

• Must possess basic computer skills and be familiar with basic office equipment

• Must possess excellent phone/communication skills

• Strong organizational skills

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.