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Position Title: Corporate Trainer
Reports to: Senior Vice President of Training & Product Development
Department: Training
Location: Corporate Office – Roanoke, VA / Remote
Position Type: Full Time; 40 hours per week
Supervises: None
FLSA Classification / Type: Exempt / Administrative
Pay Range: $83,000.00 - $90,000.00 annually
Benefits: Paid Time Off (PTO), paid holidays, health, dental, and vision
insurance with additional voluntary coverages available
POSITION SUMMARY
The Corporate Trainer will be responsible for the creation, development, and administration of training programs to meet specific business needs for new and existing employees. The Corporate Trainer is accountable for identifying the skills, knowledge, and abilities necessary for team members to perform their duties successfully and will provide accurate training of ALCOVA systems and processes.
DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Collaborate with Senior Vice President of Training & Product Development to create training collateral
- Create written training materials for the Loan Originator, Loan Originator Assistant, and Processing roles
- Create training collateral – written, videos, training decks, etc.
- Create and facility training session both in-person and virtually
- Maintain and update training collateral as needed
- Develop additional value-added training as deemed necessary
- Educate employees regarding process flows that are specific to ALCOVA Mortgage.
- Create small training modules for the Wednesday Wakeup sessions
- Conduct training specifically for Encompass
- Conduct training specially for nCino
- Educate employees regarding process flows that are specific to ALCOVA Mortgage
- Answer questions and provide guidance around issues that pertain to training
- Review employee loan files after training and provide feedback
- Aspirations to learn more formal training methods including:
- Learning about adult learning styles
- Learning about the pathways to facilitation
- Developing engagement techniques
- Incorporating games and testing methods into training
- Developing eCourses
EDUCATION, EXPERIENCE, LICENSURE, AND COMPETENCIES
- High school diploma, or equivalent education and experience; college degree in a relevant field preferred
- Must have the ability to manage multiple tasks at one time
- Must exhibit patience and understanding in all interactions
- Training experience in the mortgage industry is required
- Must have well-rounded knowledge of the mortgage industry as a whole
- Experience training Loan Originators/Officers/Operations is preferred
- Expert-level knowledge of Encompass software is required
- Experience using or training in nCino is preferred
- Experience as a Loan Originator/Officer/Operational function is preferred
- Confident and comfortable training large groups
- Must be able to take risks and learn new things
- Experience with Conventional, FHA, VA, USDA and Bond loan types
- Must have strong verbal and written communication skills
- Must be enthusiastic, energetic, empathetic, and creative
- Must be self-starter, resourceful, and value accountability
- Passion to serve others both internal and external to the organization
- Able to identify and resolve problems in a timely manner
- Must be able to evaluate issues, assess risk, and be decisive
- Able to understand and respond appropriately to basic inquiries
- Able to read, write, and communicate using the English language sufficient to perform job functions
- Able to use Company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.).
- Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.).
- Well-versed with keyboard shortcuts and able to identify new ways to complete a task in less time
- Able to rely on limited experience and judgment to plan and accomplish goals
- Works well both independently and in a group with little supervision
- Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employees must complete annual training in these areas.
WORK ENVIRONMENT
This job operates in a clerical, climate-controlled office setting with adequate lighting and low to moderate noise. In this role, the individual regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
PHYSICAL DEMANDS
This is largely a sedentary role; however, some filing and photocopying is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.
TRAVEL
This position requires up to 25% domestic travel, primarily consisting of day or short trips to local branch offices and/or Corporate, regional meetings, or occasional off-site training seminars, which may require overnight stays. Must hold a valid U.S. driver's license and have reliable personal transportation, with all work-related mileage and expenses reimbursed by the Company.
EXPECTED HOURS OF WORK
Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.
OTHER DUTIES
This position performs additional duties as assigned, given adequate guidance and resources. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities and activities may change at any time with or without notice.
EOE D/V/M/F
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