Position Title: Post Closer Assistant

Reports to: Post Closing Manager

Department: Post Closing

Location: Corporate Office - Roanoke, VA

Position Type: Full-Time; 40 hours per week

Supervises: None

FLSA Classification / Type: Non-Exempt / Administrative

Pay Range: $16.00 - $17.00

Benefits: Paid Time Off (PTO), paid holidays, health, dental, and vision
insurance with additional voluntary coverages available

POSITION SUMMARY

The Post Closer Assistant reviews loan documents for compliance, completeness, and accuracy. The Post Closer Assistant is tasked with obtaining missing information, preparing files, and providing support to internal and external customers. The Post Closer Assistant will utilize mortgage concepts, practices, and procedures that have been standardized by management to facilitate efficiency.

DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Review closed loan packages for accuracy and completeness
Communicate with settlement agents, brokers, and other counterparties to obtain missing information and documentation for the closed-loan package
Input information into Encompass, Federal Housing Administration (FHA), Veterans Administration (VA), and Mortgage Electronic Registration System (MERS) programs
Contact Closing Attorneys, Underwriters, Loan Officers, Processors, and/or other applicable parties to resolve issues in loan files and obtain appropriate documentation
Revert to Processing Department for any missing documents needed
Perform Housing and Urban Development (HUD) and Closing Disclosure (CD) reviews and provide specific documents to closing agents to allow funding authorization
Communicate effectively with all parties involved in the process
Coordinate with the Lender and Escrow company/companies on final loan documents if any errors occur
Follow-up and manage trailing documentation within the specific timeframes provided

EDUCATION, LICENSURE, EXPERIENCE, AND COMPETENCIES

High school diploma or equivalent
Knowledge of Encompass software preferred but not required
Highly motivated, ambitious, and driven to succeed
Trustworthy, honest, and displays a high-level of integrity
Ability to work effectively in a team environment
Strong attention to detail and accuracy
Effective written and verbal communication skills
Ability to identify and resolve problems in a timely manner
Ability to apply basic mathematical concepts such as adding, subtracting, multiplying and dividing.
Able to understand and respond appropriately to basic inquiries
Able to read, write, and communicate using the English language sufficient to perform job functions.
Ability to use Company equipment in assigned areas (including but not limited to telephone, copiers, scanners, fax machines, computers, internet, etc.)
Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.)
Able to multi-task (e.g., simultaneous usage of several software applications, etc.)
Well-versed with keyboard shortcuts and able to identify new ways to complete a task in less time
Rely on limited experience and judgment to plan and accomplish goals
Works well under general supervision
Able to handle deadlines and working within banking guidelines
Able to recommend ways to improve post-closing processes
Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas

WORK ENVIRONMENT

This job operates in a clerical, climate-controlled office setting with adequate lighting and low to moderate noise. In this role, the individual regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

This is largely a sedentary role, as responsibilities rely on computer-based knowledge and skills; however, some occasional filing and photocopying may be required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.

EXPECTED HOURS OF WORK

Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.

OTHER DUTIES

This position performs additional duties as assigned, given adequate guidance and resources. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee to perform this job. Duties, responsibilities and activities may change at any time with or without advance notice.

EOE D/V/M/F

Learn more about this Employer on their Career Site

Post Closing Assistant