Description

Kanawha Scales & Systems (KSS) is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we’ve built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.

At KSS, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.

Kanawha Scales & Systems, LLC is seeking a Service Coordinator to support our team based in Roanoke, VA. In this role, you will be responsible for coordinating service activities, supporting field technicians, and ensuring a high level of customer service in a fast-paced environment. This position serves as a key support function for the Service Manager.

The Service Coordinator receives and manages scale repair requests from customers. The Service Coordinator organizes resources and coordinates with stakeholders (the customer, technicians, office staff, and suppliers) to efficiently and effectively handle all day-to-day and week-to-week flow of events. This is key to ensure we always continue to provide the customer with the best possible service. A successful service coordinator will enable the organization to anticipate workflow requirements, apply resources, and accomplish our short- and long-term objectives. We strive to accomplish our work on the first attempt with zero return trips for the same issue.

Requirements

Duties and Responsibilities

Field all service-related phone calls/emails and efficiently schedule technicians to complete all required service work within customer specified timeframes
Create jobs and schedule in ERP system to be ready for technicians in the field
Confirm vendors have all necessary parts available before going to a job site
Communicate with all stakeholders and respond in a prompt and professional manner. Stakeholders include customers (existing and new), suppliers, and our team.
Daily review of all open jobs and update statuses accordingly
Enter and maintain accurate service activity notes in ERP including but not limited to client and vendor communication, shipping information, any other item related to a specific job
Posting of parts shipped and/or used on service orders. Must be done the same day they were shipped or the day the paperwork was received showing parts were used.
Replenishment of parts in vendor parts kits immediately upon use
Perform activities with a proper balance of urgency and diligence.
Manage customer scale information in database.
Support other service coordinators as needed
Additional relevant duties may be assigned.

Qualifications

Required Skills/Abilities

Strong communication skills both orally and written
Attention to detail
Sense of urgency
Forward thinker
Effective Multi Taker
Organized and able to handle heavy volumes and pressing deadlines
Strong computer skills including ERP systems and Microsoft Office (all applications)

Qualifications include:

Education: High school degree
Service-related background
Ability to work overtime as needed

Personal Characteristics

Leads by example
Natural ability to converse with customers and vendors
Team player willing to help out in any capacity when needed
Experience
5 years of experience in industrial services or closely related business preferred.

Working Conditions

The nature of the industrial weighing business is 24/7/365 and the service coordinator must commit to a demanding and highly responsive position. This is a full-time position and typical hours are M – F, 8:00 am to 5:00 pm.

Physical Requirements

The work environment is open-air cubicles among a number of other National Accounts team members. There will be prolong periods of sitting and working at a computer and answering incoming calls. Occasionally you may need to lift incoming or outgoing shipments of approximately 15 lbs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What We Offer

We provide a competitive compensation and benefits package, including:

Health Insurance: Highmark
Critical Illness, Accidental, and Hospital Indemnity Plans
Dental and Vision Plans
Company-paid STD & LTD Disability Insurance
Educational and Tuition Reimbursement
Maternity (12 weeks) and Paternity Leave
Employee Assistance Program
Basic & Voluntary Life AD&D
401(k) Retirement Plan: 4% employer match
Paid Time Off (PTO)
Company-provided PPE
Employee discounts on products and services
Networking and professional development opportunities

Additional Information

This job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice.

Proof of authorization to work lawfully in the United States is required.

Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Learn more about this Employer on their Career Site