Training Coordinator

About the Role:

The Training Coordinator is a highly visible generalist position where the individual(s) provides critical coordination and administrative support to ensure that the training and technical services operations run smoothly and efficiently. The Training Coordinator will be responsible for coordinating training events, LMS administration (users, reporting, class setup, reconciliation, data management, etc.), updating documentation, generating reporting, provide superior customer service and communications, as well as other duties as determined by the Training & Programs Manager.

Minimum Qualifications:

• Bachelor's degree in Training, Human Resources, Communications or a related field.
• 3+ years of experience in event coordination, learning management system administration, training delivery and program development.
• Strong understanding of adult learning principles and instructional design.
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Preferred Qualifications:

• 3+ years of experience generating report generation and business analytics.
• Experience using web conferencing tools, GoToMeeting
• Successful performance in a fast-paced training environment.
• Proficiency with Microsoft Excel, PowerPoint, and Word.
• ASTD, Langevin, ATD, SHRM or other industry recognized certificate in training administration
• Lean six sigma certificate
• Experience using Articulate
• Experience calculating training ROI (Kirkpatric) metrics
• HVAC background is a plus

Responsibilities:

• Customer training/sales event administration, management and reporting
• LMS administration, management, and reporting
• Managing/maintaining positive customer relationships and issue resolution
• Instructor, facilities, and training administration and reporting
• Facilities/event administration and reporting
• Customer/stakeholder/internal communications (written and oral)
• Technical Services administration and support

Skills:

The required skills in training delivery and adult learning are utilized daily to create engaging and effective training sessions that resonate with employees. Proficiency in developing training objectives ensures that all programs are aligned with the company's strategic goals. Knowledge of Learning Management Systems allows the Training Coordinator to efficiently track progress and manage training resources. Skills in creating training manuals and materials are essential for providing clear and accessible information to target audience. Additionally, the preferred skills in e-learning tools enhance the ability to deliver flexible training options that cater to diverse learning preferences.