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Job Description:
PRIMARY FUNCTION:
Provides superior member service by accurately and efficiently performing teller related transactions in accordance with VACU policies and procedures. Builds and maintains member relationships by recommending VACU products and services.
JOB DUTIES AND RESPONSIBILITIES:
- Demonstrates appropriate knowledge of all VACU policies and procedures related to the teller area, including Security and Information Security.
- Meets member needs by maintaining appropriate knowledge of all VACU products and services.
- Makes appropriate referrals of VACU products and services.
- Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc.
- Handles each transaction proficiently, exercising good judgment and seeking approval for any transaction exceeding their level of authority.
- Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies. Maintains adequate cash and/or cash limits as required by VACU policy.
- Demonstrates basic knowledge of safe deposit box access procedures.
- Provides quality service by following all member service expectations.
- Meets expectations in all areas of teller performance documentation including service quality, operations, and sales.
- Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy.
- Other duties may be required and assigned by the supervisor
JOB QUALIFICATIONS:
Knowledge: Good understanding of products and services offered by financial institutions preferred.
Skills: Satisfactory computer skills preferred.
Abilities: Math aptitude; professional appearance, manner and communication skills.
Minimum Education and Experience: Minimum of high school diploma or equivalent. Cash handling/business experience, preferably at a financial institution.
PHYSICAL REQUIREMENTS:
This job requires the ability to sit and stand for long periods of time.
This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.
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