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Client Service Representative (Receptionist) ā Join Our Rockstar Team!
Everett, WA | Full-Time | Starting at $20/hour+
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Are you the person who answers the phone on the first ring ā and actually loves doing it? Do you get a little thrill from a perfectly organized schedule, a spotless lobby, and a client who leaves saying "wow, that was easy"? Does a misplaced apostrophe make your eye twitch?
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If you answered "yes" (and smiled while doing it), keep reading ā because this is no ordinary front desk job.
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Who We Are
We're a cutting-edge, cardiology-exclusive veterinary practice in Everett, WA, on a mission to elevate the veterinary experience for pets, their people, and the professionals who care for them. We're a tight-knit team of 20, and we're growing.
Our core values:
- Cutting Edge
- No Gossip
- No Fear
- Extreme Ownership
- Passion
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If these resonate with you, you might just be one of our next two Client Service Representatives.
What You'll Do
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You are the heartbeat of our front desk ā the first friendly face clients see, the warm voice on the phone, and the calm presence that reassures a worried pet parent that there furry family member is in expert hands. Our days move fast, and you'll be the one keeping them running smoothly.
Your day-to-day:
- Answer the phone like it's the best part of your day ā because for our clients, that call is often the scariest part of theirs. You'll listen, reassure, educate, and get them the help they need
- Greet every cleint like a VIP ā warm welcomes, smooth check-ins, and genuine care from the moment they walk through the door
- Own the schedule ā book appointments accurately, manage the flow of the day, and keep our doctors and clients in synch with eachother
- Handle the details flawlessly ā process payments, maintain accurate medical records, and keep documentation airtight (details aren't a chore here; they're a point of pride)
- Keep our space client-ready ā tidy, organized, and welcoming, always
- Occasionally drive a company vehicle (clean driving record required)
- Pass the Med Clerk exam within 30 days of hire ā we'll set you up to succeed
What We're Looking For
- Genuine enthusiasm for helping people ā you don't just tolerate the phone; your happy it rang
- Prior client service or reception experience
- A passion for animals and the people who love them
- Sharp attention to detail ā accuracy in scheduling, records, and payments is non-negotiable
- Excellent communication skills, in person, on the phone, and in writing
- The ability to stay calm, kind, and empathetic with anxious or emotional clients
- High energy and a proactive "how can I help?" attitude ā you spot what needs doing before anyone asks
- Tech-savvy enough to juggle multiple software systems and paperless workflows without breaking a sweat
- A master multitasker who is punctual, dependable, and doesn't mind a little dog drool as part of the workday
The Fun Part
This isn't a J-O-B. It's an opportunity to grow, learn, and make a real impact ā without sacrificing your sanity or your sense of humor. We invest in our team with real training, leadership development, and benefits that actually mean something.
Compensation & Benefits:
- Minimum pay of $20/hour, with performance-based increases
- Higher starting pay available based on experience
- Health, dntal, and vision insurance
- Company-paid long-term and short-term disability insurance
- Retirement plan with up to 8% employer match
- Paid time off, sick leave, and more perks we'll share during interviews
Ready to Apply?
Follow these steps carefully (yes, we're testing your attention to detail):
- Upload your resume and cover letter.
- Answer these five questions in your cover letter or in the supplemental questions on this application:
- Desired compensation
- Available start date
- Why this position interests you
- Why you're the best candidate
- Did you catch any typos in this posting?
Pro tip: Include the phrase "I AM A ROCKSTAR" somewhere in your response for bonus points.
Learn more about this Employer on their Career Site
