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Fitz Casino & Hotel
DEPARTMENT: Dominick’s
JOB TITLE: Bartender
A. COMPANY PHILOSOPHY
Guest Service
1. Providing consistently prompt, courteous service to the guest in a professional manner at all times...
2. Maintaining a safe, clean and comfortable environment at all times...
3. Presenting a neat, clean, well-groomed appearance at all times...
4. Consistently welcoming guests, thanking them for their patronage, and expressing your desire to have them return...
5. Showing special recognition of frequent guests...
6. Maintaining constant awareness of services, promotions, and events offered by Fitzgeralds Group and informs guests...
7. Informing supervisor of guest needs which may require special accommodations...
Team Work
1. Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie...
2. Projecting a positive, helpful image/attitude...
3. Accepting direction from supervisor and demonstrating ability to profit from constructive criticism...
4. Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance...
5. Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off...
Productivity/Profitability
1. Ensuring your work place is hazard-free...
2. Informing your supervisor of all pertinent information and reporting any irregularities to the Company...
3. Cooperating with surveillance if required...
4. Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance...
5. Knowing, understanding and complying with established Company and departmental policies and procedures...
6. Relating ideas for improvements...
7. Adhering to the established work schedule...
8. Maintaining an orderly, clean, and attractive working area...
9. Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur...
10. Performing other duties as requested or assigned...
B. JOB FUNCTIONS
Essential Functions
1. Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur. |
2. Provides constant rounds for gaming guests. |
3. Prepares drinks for guests and cocktail servers. |
4. Remains up to date on drinks and garnishes. |
5. Operates the Micros system, ringing up all drinks., accepting payments, and issuing proper change. |
6. Assists in training bar attendants. |
7. Knows all garnishes, glassware, and ingredients for drinks. |
8. Keeps work area clean. |
9. Assists fellow team members in their duties as well as always maintaining high sanitation standards. |
10. Ensures thorough communication between shifts. |
11. Remains up to date on all Departmental Policies and Procedures. |
12. Understands that schedules are subject to change. |
13. Complies with all departmental rules, sidework assignments, and departmental procedures. |
14. Performs other duties specified or assigned. |
C. JOB REQUIREMENTS
Mandatory Requirements
1. Is always clean and neat, in proper uniform, including nametag, I. D. badge, and skid resistant shoes. |
2. Reports to work on time, signs and swipes in properly. |
3. Possesses complete knowledge of all procedures related to the job. |
4. Ensures that all guests are treated in a prompt, professional and courteous manner. |
5. Must possess outstanding interpersonal communications skills to effectively interface with guests and team members. |
6. Possesses ability to work under pressure. |
7. Prior experience is preferred as well as a proven track record demonstrating sound judgment. |
8. Must also possess a cooperative, helpful and friendly nature, and present a neat, clean, well-groomed appearance. |
9. Must attend and pass Care (Controlling Alcohol Risks Effectively). |
10. Adheres to the Cut Off Procedure and ensures all documentation is completed and turned into Guest Safety, Beverage Manager, and the Director. |
11. Must be able to understand Material Safety Data Sheets as required for the position. |
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