Vet Clinic Supervisor

Job DetailsJob Location: Leader Dogs for the Blind - Rochester Hills, MI 48307Position Type: Full TimeSalary Range: $26.52 - $28.00 HourlyJob Category: Veterinary ServicesLeader Dogs for the Blind, an international organization based in Rochester Hills, Michigan, has been empowering individuals who are blind or low vision for over 85 years. We provide comprehensive guide dog services and orientation and mobility training, equipping individuals with lifelong skills for safe and independent daily travel. Our life-changing work is provided free of charge, and we are 100% philanthropically funded. Our mission is driven by 190 dedicated team members and more than 1,400 volunteers who advocate alongside our clients to create a more equitable world.    Why work at Leader Dogs for the Blind? Medical, Dental and Vision Insurance after 30 days of employment Employer paid life insurance Employer paid disability insurance 401k with employer match Flexible spending account Paid time off front loaded on first day of employment Annual merit-based pay increases Dog friendly office SUMMARY The Veterinary Clinic Supervisor oversees the daily administrative and operational functions of the veterinary clinic, ensuring efficient delivery of medical services, regulatory compliance, accurate medical record management, and exceptional support for veterinary staff, clients, volunteers, raisers, and foster families. This position serves as the primary coordinator for clinic operations, scheduling, medical documentation, inventory management, and staff supervision while supporting veterinarians and Licensed Veterinary Technicians (LVTs) in providing high-quality patient care.   Essential Duties and Responsibilities Oversees daily veterinary clinic operations, staff coordination, scheduling, and administrative functions. Maintains efficient patient care workflows, medical record accuracy, and regulatory compliance. Serves as a key liaison between veterinarians, LVTs, clients, raisers, foster families, and volunteers. Staff Supervision & Scheduling Directly supervise Licensed Veterinary Technicians (LVTs), including coaching, feedback, and performance evaluations. Develop and monitor clinic schedules to ensure adequate medical coverage and adjust staffing as needed. Support team member development and maintain effective team communication. Medical Records & Administrative Management Manage medical records, database entries, and incoming veterinary documentation. Process career change records and communicate medical updates to appropriate departments. Monitor clinic communications, including faxes, prescription requests, and medical records. Prepare daily and weekly surgery, examination, and recheck schedules. Appointment & Client Coordination Schedule outpatient appointments and coordinate patient care services. Serve as a primary contact for clients, raisers, and foster families regarding medical needs. Coordinate reminder calls, follow-up communications, and recheck appointments. Assist with graduate return exams and reimbursement-related communications. Collaborate with internal departments to ensure timely and effective client support. Veterinary Operations Support Prepare cage signs, discharge instructions, and supporting medical paperwork. May assist with transport of patients to specialty appointments and referral facilities. Support patient recovery and clinic operations during procedural days. Distribute medications and treatment instructions to appropriate locations. Compliance & Medical Programs Manage health certificates, OFA submissions, PennHIP documentation, and other regulatory requirements. Monitor vaccination compliance, including rabies and puppy vaccine tracking. Coordinate annual certifications, inspections, and compliance programs. Maintain required records to meet veterinary and governmental standards. Inventory & Supply Management Oversee pharmaceutical and medical supply ordering and inventory management. Monitor and authorize prescription requests as appropriate. Coordinate distribution of clinic supplies, medications, and program materials. Program & Educational Support Coordinate veterinary student externships, housing arrangements, and required documentation. Participate in database user groups and operational improvement initiatives. Schedule health lectures, examinations, and program-related events. Support foster approvals, medical foster coordination, and related meetings. QualificationsEDUCATION AND EXPERIENCE Licensed Veterinary Technician required. Minimum two (2) years demonstrated leadership experience in a veterinary setting or related field. Years of experience may substitute for educational requirements KNOWLEDGE, SKILLS AND ABILITIES Excellent interpersonal skills and collaborative style; ability to establish and maintain effective relationships with other team members, volunteers. Excellent oral and written communication skills, as well as strong organizational skills, and have acuity with detail. Extremely well organized and self-directed with the ability to work well under pressure, handle multiple priorities and meet deadlines. Possess a calm and confident rapport with animals and exhibit the humane treatment and care of dogs in alignment with Leader Dog animal welfare and IGDF Accreditation training standards. Comfortable with and willing to work around large dogs. Flexibility to be available for scheduling needs to include weekend and holiday rotations. Excellent documentation skills and proficient in the latest version of Microsoft Office products to include email communications. Possess sound business judgment, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties. Possess a valid driver’s license and a good driving record if asked to drive company vehicles. Ability to work independently or collaboratively in a team setting and accept direction on given assignments from supervisory staff. Work effectively with volunteers in the organization. Ability to establish and maintain professional, productive and courteous interactions with employees that promote positive teamwork, as well as with volunteers, donors, clients and all constituents of Leader Dog.  This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use the phone, and talk or hear. They are occasionally required to drive.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to stand, walk, stoop, kneel or crouch.  The employee must occasionally lift and/or move up to 80 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.  Exposure to the following will occur:  animal hair, dander or animal related allergens, excrement, barking, and various chemical cleaning agents. Leader Dogs for the Blind reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities and position title as it deems necessary to meet the needs of its business. Leader Dogs for the Blind is an at-will employer.  This means that the employment relationship may be ended at any time without notice by the employer or employee for any reason.  Neither this document, nor any manual issued by Leader Dogs for the Blind, is a contract of employment. Leader Dogs for the Blind is an Equal Opportunity Employer committed to accessibility, inclusion, and compliance with the Americans with Disabilities Act (ADA). Applicants who require a reasonable accommodation or an accessible application format may contact HRAccessibility@leaderdog.org for assistance.