Imaging Sciences - SMH Interventional Radiology Patient Experience Coordinator – RN 3, Inpatient

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

Opening:

Worker Subtype:

Time Type:

Scheduled Weekly Hours:

Department:

Work Shift:

Range:

Compensation Range:

Responsibilities:

FT position available, 40-hour position, 8/10 hour shifts primarily days.

Seeking a highly motivated and organized individual, to take on the role of patient experience coordinator for Interventional Radiology, which is a fast-paced and rapidly expanding procedural area. This individual will be responsible for performing pre-procedure screening and educational calls to patients prior to their procedure to ensure the patient arrives prepared.  Assuming the role of care coordinator for a given group of patients, monitoring and evaluating patient care based on the unit standards. Accountability for the provision of proficient patient care inclusive of complex patients. This role must be flexible and work collaboratively with leadership and members of the multi-disciplinary team at SMH to assist in the delivery of an exceptional patient care experience. Tracking and reporting of service metrics will be required, in regard to patient cancellation, no show data, and patient satisfaction.  ACLS is required within a year.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.