Client Service Associate

Company Description

Lumina Agency Inc is a forward-thinking organization dedicated to delivering structured, efficient, and high-quality project solutions for our clients. We value precision, collaboration, and professional growth, creating an environment where individuals can contribute meaningfully while developing long-term careers. Our team is built on clear communication, accountability, and a commitment to excellence across every project we manage.

Job Description

We are seeking a dedicated and detail-oriented Client Service Associate to support daily client operations and ensure a high standard of service delivery. This role is ideal for individuals who excel in communication, organization, and problem-solving, and who are eager to work in a professional office environment with direct client interaction.

The Client Service Associate plays a key role in maintaining strong client relationships while supporting internal teams with administrative and operational tasks.

Responsibilities

• Serve as a primary point of contact for client inquiries and requests

• Maintain accurate client records and documentation

• Coordinate internal processes to ensure timely and efficient service delivery

• Assist with scheduling, follow-ups, and client communications

• Support operational workflows and ensure compliance with company standards

• Identify client needs and escalate matters when appropriate

• Contribute to a positive and professional client experience

Additional Information

• Competitive salary ($45,000 – $49,000)

• Growth and advancement opportunities

• Structured training and ongoing professional development

• Supportive and collaborative work environment

• Stable full-time position with long-term career potential