Administrative Intake Coordinator (LHTC)

Administrative Intake Coordinator 

JOB TITLE: Administrative Intake Coordinator

POSITION GRADE: 80 { Pay commensurate with education and experience $20- $28.00 } 

FSLA: Non Exempt 

DEPARTMENT/PROGRAM: Gregory E. Polisseni Living Hope Treatment Center (LHTC)

SUPERVISOR: Clinical Director, LHTC

JOB SUMMARY: 

Under the general direction of the Clinical Director, the Administrative Intake Coordinator facilitates the intake process for clients of the Living Hope Treatment Center. The Administrative Intake Coordinator carries out all job responsibilities with fidelity and accountability to the Agency’s Mission, Vision, Values, Guiding Principles and Strategic Plan.

ESSENTIAL FUNCTIONS:

• Triages incoming phone calls.
• Greets clients, visitors and staff entering the reception area, determine the purpose of their visit and directs them to the appropriate individual for assistance.
• Conducts initial admission screenings for prospective clients seeking program services, via phone, email, or in person walk ins.
• Consults with clinical team members regarding referrals as needed.
• Reviews program intake packet with clients, explains program details and expectations, completes all required documentation and administers applicable assessments within scope to support admission and treatment planning.
• Schedules clients for admission into the program, when appropriate.
• Ensures complete and accurate client registration into the program, including client demographics, current insurance information, and consent forms.
• Sends insurance information to pharmacy upon client admission.

• Assists with scanning and uploading information into client charts.
• Delivers to, and picks up mail from, the administration building. Distribute to appropriate team members.
• Provides superior customer service by modeling the Sanctuary values.
• Communicates with treatment team on status of referrals, arrival of clients, and completion of documentation for admissions into the program.
• Maintains confidentiality and security of all client-related materials and/or records.
• Responsible for accurate documentation regarding triage, screening, and intake.
• Assists finance team with obtaining insurance authorizations for client admissions/continued stays for program as needed.
• Assists finance team with resolving billing and service documentation errors within the EMR.
• Assists with arranging and coordinating Medicaid transportation services to support timely access to appointments and program services.
• Provide assistance and support to the Clinical Director and leadership of Living Hope Treatment Center as needed. 
• Demonstrates, promotes and practices cultural competency toward clients and staff through respect and understanding achieved through training and Agency cultural activities.

MINIMUM QUALIFICATIONS: 

• High School diploma or GED, Associates degree preferred.
• Possess one to three years of experience working in the reception area of a medical or behavioral health facility.
• Computer literacy including experience with Microsoft Outlook, Word, and Excel, as well as the ability to effectively navigate an electronic health record.

SPECIAL SKILLS:

• Strong verbal and written communication skills, and ability to manage multiple concurrent tasks.
• Passion for VOH mission, vision and purpose, and the ability to communicate this passion to others.
• Results/action-orientation 
• Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment. 
• Strong customer service, problem solving, conflict resolution, and analysis skills.

PHYSICAL DEMANDS:

• The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling, and climbing stairs. 
• Ability to sit and stand for extended periods of time.
• Ability to lift up to 25lbs.

COMPETENCIES:

Leading Self

• Character and Courage (Integrity and Trust)-
• Do the right thing, because it is the right thing, even when no one is looking. Truth to Power.
• Customer Focus
• Build positive relationships through communication and collaborative problem solving.
• Commitment to Diversity, Inclusion, Justice and Equity
• Believe in the dignity and humanity of all people to reach their full potential.