Coverage Lab Courier (Full-Time, Evenings)

Job Title: Coverage Lab Courier
Department: Logistics
Location: Riedman Campus | 100 Kings Highway S. Rochester, NY 14617
Hours Per Week: 40
Schedule: Monday - Friday, 8-hour shifts, 3:00p - 11:30p

SUMMARY

The Coverage Lab Courier executes courier route assignments maintaining specimen integrity in conjunction with NYS Health Department Regulations. Couriers must perform duties in a professional and courteous manner, promoting superior customer service and relations. By providing a flexible availability throughout the week and a wealth of route knowledge, our Coverage Couriers play a vital role in excellent and reliable patient and client services.

RESPONSIBILITIES:

• Execute courier route assignments while driving a company vehicle maintaining specimen integrity in conjunction with NYS Health Department Regulations. Expedite pick-up and delivery of priority specimens. Courier shifts and routes will vary, and change based on health system needs.
• Communicate regularly while executing route with Logistics Dispatch via Bluetooth mobile phone in vehicle.
• Conduct the operation of company vehicle complying with all federal, state and highway regulations.
• Ability to perform independently, responsible for using sound judgment and problem-solving skills in relation to client issues.
• Understand and follow company policies and procedures and respect patient confidentiality.
• Document pick-up and delivery details carefully on Route Sheet and notify the coordinator of any equipment maintenance requirements. 
• Perform departmental procedures ensuring compliance with corporate, state, federal, OSHA and customer specification.
• Access, navigate and send/forward correspondence through computer related programs such as the Internet and E-Mail as well as maintain online Mandatory Education Requirements.
• Participate in the training of new staff.
• Assist with route development and look for opportunities for efficiencies.
• Serve as a backup to the Lead Courier when operational needs arise.
• Additional duties as assigned.

REQUIRED QUALIFICATIONS:

• Valid New York State Driver’s License
• Previous customer service related work experience

PREFERRED QUALIFICATIONS:

• Friendly, kind and customer service oriented
• Excellent communication skills
• Ability to work independently and make decisions
• Flexible availability 
• Rochester area geographical knowledge
• 1yr RRH Logistics Courier experience

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.