Desktop Support Engineer L2

WE'RE HIRING FOR A DESKTOP SUPPORT ENGINEER IN GREECE!

Clients in 190+ Countries 6,000+ Engineers 200+ Enterprise Clients

We foster an open, collaborative, and growth-oriented culture where individual achievements contribute to team success. From solving complex technical challenges to supporting global enterprise users, we put our people first.

What You'll Do

• Provide onsite and remote Level 1 and Level 2 technical support by diagnosing and resolving hardware, software, Microsoft Windows, Microsoft 365, and peripheral-related issues.
  

• Set up, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and workplace technologies.
  

• Perform hardware repairs, peripheral installation, and connectivity troubleshooting (Ethernet/Wi-Fi).
  

• Install, configure, and update operating systems, applications, and security patches.
  

• Deliver in-person assistance for urgent incidents, including hardware replacements and system failures.
  

• Manage IT inventory, asset deployment, and mobility items (laptops, smartphones, tablets, projectors).
  

• Collaborate with cross-functional IT teams (network, applications, operations) to resolve complex issues.
  

• Escalate unresolved incidents to specialized teams with detailed documentation.
  

• Maintain accurate incident logging, knowledge base articles, and troubleshooting guides.
  

• Support office moves, equipment installations, and ITELCM activities (inventory tracking, installations, relocations).
  

Requirements

What You Need

• 6 months to 1 year of IT Service Desk or Desktop Support experience.
  

• Hands-on experience with Windows OS, Microsoft Office, productivity applications, and mobile computing.
  

• Knowledge of Active Directory, VPNs, remote connectivity, and IT asset management.
  

• Strong troubleshooting skills for hardware, software, and network issues.
  

• ITIL V3 or V4 Foundation certification is an asset.
  

• Fluent in both English and Greek (written and oral).
  

• Excellent communication skills, proactive attitude, and strong customer orientation.
  

• Ability to organize delivery schedules and manage multiple priorities.
  

• Bachelor’s degree in Information Technology, Computer Science, or a related field is an advantage.
  

Benefits

Why Join Us?

We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Greece and help deliver world-class IT support to enterprise customers worldwide!