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*** Please Note The Below Eligible Work Locations
New York, NY or Charlotte, NC Areas (This is a hard requirement)
As a PMO Director, you will be leading a team of project leaders responsible for the delivery of innovative and emerging technology solutions for Fortune 500 customers across all verticals. The PMO Director provides enterprise-level leadership for the Project Management Organization, ensuring the organization delivers exceptional client outcomes while maintaining strong financial performance and operational scalability. This role leads a regional PMO organization spanning Program Management, Project Managers and Delivery Managers, and is accountable for aligning project delivery capabilities with enterprise strategy.
The PMO Director operates the PMO as a business within the business—balancing customer experience, profitability, workforce strategy, and long-term capability development. The PMO Director partners cross-functionally with Sales, Delivery, Finance, and Operations leaders within their area of the business and collaborates with peer PMO leaders globally to drive a unified “OnePMO” model. This leader advocates for the vision, builds leaders of leaders, and ensures the PMO is a strategic enabler of growth and differentiation across the enterprise.Â
Key Responsibilities & Success Expectations
Strategic Leadership & Execution
- Translate enterprise PMO strategy into actionable regional execution plans
- Align regional PMO priorities to the broader Professional Services vision and enterprise objectives.
- Promote a culture of accountability where client outcomes, profitability, and operational discipline drive sustainable growth.
- Balance customer satisfaction with business health—making sound prioritization decisions that support both regional and enterprise goals.
- Identify regional market trends and delivery needs to ensure PMO capabilities align with growth opportunities.
- Contribute to evolving PMO maturity, scalability, and business alignment through active participation in enterprise initiatives.
- Ensure consistent adoption of enterprise PMO methodologies, governance standards, and tools within the region.
- Maintain disciplined oversight of portfolio health, risk reviews, documentation controls, forecasting accuracy and performance reporting.
- Drive continuous improvement initiatives that enhance scalability, efficiency, and delivery quality.
- Support training, development, and certification efforts aligned with enterprise PMO standards.
- Own regional PMO financial performance including utilization, margin contribution, cost center health, and forecasting accuracy.
- Focus on aggregate regional utilization and capacity management, ensuring responsible enterprise-wide workforce planning and intelligent hiring decisions.
- Monitor and communicate the value delivered by the regional PMO, including gross profit contribution, efficiency gains, and operational improvements to be shared with peer PMO leaders.
- Lead and develop a high-performing regional PMO leadership team (Senior Managers, Managers, Project & Program Leaders).
- Empower leaders through coaching and guidance while holding them accountable for performance and outcomes.
- Develop succession plans and leadership development pathways across the regional PMO.
- Foster a culture of ownership and root-cause problem solving within the region.
- Build trusted partnerships with regional Sales and Delivery leaders to proactively support opportunity shaping and project leadership strategy. Positioning the PMO team as a strategic enabler of growth.
- Identify solutions that enable engagement and value creation among internal stakeholders.
- Demonstrate executive presence in client and leadership interactions.
- Serve as the primary PMO escalation and decision point within the geography.
- Collaborate with peer Regional PMO Directors and the Senior PMO Director to ensure alignment across geographies.
Qualifications
- Minimum Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required, Masters of Business Administration, MBA preferred
- A minimum of 10 years' progressive experience in a related field
- 10+ years PMO and management experience
- Experience managing global engagements and teams and ability to support teams in US-East Coast, EMEA and APAC time zones
- Global Financial and Global Service Provider experience a plus
- Thorough understanding of financial processes - P&L and financial management
- Thorough understanding of the contract process; ability to manage contract modifications, and take the lead of negotiations surrounding contract scope, cost, and schedule
- Strong customer service orientation with proven analytical and problem-solving abilities
- Strategic thinker with the ability to take a broad view of the business, industry, and environment to anticipate and plan for future
- Proven experience embracing and initiating change
- Can distinguish what to preserve and what to change
- Has the courage to initiate and lead the changes that drive success
- Strong leadership skills with ability to develop talent, identify and cultivate essential skills and attributes to maximize individual contribution and engagement
- Able to build collaborative relationships across functions based on trust and respect
- Promotes the inclusion of diverse knowledge, skills, and experiences to achieve results
- Proactively seeks out information and clarity needed to enable strong decision making for the business
- In-depth understanding of core deployment methodologies
- Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred or Agile Certified Practitioner (ACP) certification through Project Management Institute (PMI-ACP) preferred or Certified ScrumMaster (CSM) preferred or The Projects in Controlled Environments certification (PRINCE2)
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