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Job Summary
The Enterprise Technology Engineer is responsible for implementing, supporting, and maintaining
the enterprise’s AuthX Tap-N-Go authentication solution across all urgent care sites. This role
ensures seamless integration with Active Directory, Entra ID, Okta, Epic EMR (Electronic Medical
Record), and other enterprise systems to provide secure, compliant, efficient access for our clinical
team members, minimizing downtime and support escalations. Additionally, this role will provide
support for other enterprise-level technology applications (Managed File Transfer, Active Directory,
Entra ID, Okta, SailPoint, etc.) as needed.

Qualifications
Education Required:
• Bachelor’s degree in IT, Computer Science, or a related field
• Work experience may be considered in lieu of a degree

Licenses/Certifications Required:
• None

Work Experience Required:
• 5+ years of experience in IT support or systems engineering, preferably in healthcare
environments.
• Experience with implementing and supporting badge-based authentication solutions in a
large, geographically dispersed organization (AuthX preferred).
• Experience with product ownership of a Tap-N-Go solution (operation, maintenance,
enhancements, support. etc.)

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:
• Experience with vendor coordination and POC testing.
• Understanding of HIPAA and healthcare IT compliance standards

Knowledge, Skills, and Abilities
• This role involves interaction and collaboration with other departments and requires
excellent judgment and interpersonal skills.
• Strong working knowledge of enterprise identity and access management technologies,
including Active Directory, Entra ID, Okta, SailPoint, and Windows workstation
authentication

• Experience supporting and integrating badge-based / Tap-N-Go authentication solutions,
including Epic EMR and other enterprise applications (Epic experience preferred).
• Proficiency with Active Directory administration, Group Policy (GPO), Intune, and Windows
workstation configuration.
• Experience providing Tier 2/3 technical support for enterprise applications, including
authentication, access, and file transfer solutions.
• Strong troubleshooting and diagnostic skills across hardware, software, and application
integrations.
• Knowledge of security, compliance, and risk considerations in healthcare or regulated
environments.
• Ability to create, maintain, and follow technical and operational documentation, including
configurations, procedures, and escalation paths.
• Experience collaborating with vendors, IT partners, and cross-functional teams to resolve
issues and implement enhancements.
• Ability to explain technical concepts and solution designs clearly to both technical and nontechnical audiences, including leadership.
• Strong written and verbal communication skills, with the ability to present confidently to
stakeholders, vendors, and partners.
• Demonstrated ability to work independently, manage multiple priorities, and informally
lead or influence across functional areas.
• Excellent analytical, problem-solving, and organizational skills, with attention to detail.

Essential Duties and Responsibilities
Implementation & Configuration:

Deploy and configure AuthX Tap-N-Go software on Windows workstations and badge
readers.
• Ensure Active Directory integration, GPO settings, and network whitelisting per vendor
requirements.
• Support Proof of Concept (POC), pilot, and full rollout phases of the solution
implementation, ensuring that pilot and full rollout phases are supportable and repeatable.
• Support implementation of enterprise identity/access technology solutions in all existing
and new locations.
• Integrate Tap-N-Go software with security monitoring tools and IT Support application.
• Create and maintain documentation for implementation and configuration of the Tap-N-Go
software and hardware.
• Integrate new and existing applications into Okta and SailPoint in alignment with the
products’ architectural strategy and roadmap

Technical Support & Troubleshooting:
• Provider Tier 2/3 support for Tap-N-Go issues, including badge lifecycle management, login
failures, hardware issues, and Epic and other application integrations.
• Provide Tier 2/3 support for the enterprise’s Managed File Transfer, Active Directory, Okta,
and SailPoint implementations and other enterprise-level technologies.
• Collaborate with vendors and internal teams to resolve technical challenges promptly, to
identify and communicate root cause, and to implement appropriate long-term changes or
fixes

Security & Compliance:
• Maintain adherence to security risk assessments and compliance standards.
• Monitor system logs and access patterns for anomalies

• Work with the Cyberdefense and IT Governance, Risk, and Compliance teams to identify and
remediate any security issues with the vendor’s software.
User Training & Documentation:
• Partner with other key process and support stakeholders to develop user guides and
conduct training materials for targeted team members.
• Develop and maintain technical documentation for enterprise technologies that details
application integrations, configurations, troubleshooting procedures, and escalation paths

Operational Coordination:
• Work with key process and support stakeholders to develop and maintain processes for
badge issuance and management as it relates to the Tap-N-Go software.
• Partner with IT Support to implement the Tap-N-Go capability support model, ensuring that
team has the knowledge or documentation to provide Tier 1 and/or 2 support.
• Support process improvements for onboarding/offboarding workflows.
• Coordinate with enterprise identity/access tool vendors on software upgrade management,
as needed.

GoHealth Core Values
GoHealth’s Core Values, listed below, are essential functions of this position:
• Collaboration: Takes ownership for collectively establishing productive partnerships and
relationships and seek to gain joint understanding of priorities and objectives so that the
greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles
and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand
team members, our customers and partners. Engages the strengths and talents of each
GoHealth team member, creating an environment of involvement, respect and connection
where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards;
demonstrates pride and personal interest in our patients, partners and fellow team
members, deeply engaging in the business. Makes decisions, with a focus on doing the right
thing; treats team members, our customers, partners and vendors with dignity,
consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things
done. Actively accepts responsibility for diverse roles, obligations and actions that
positively influence patient and customer outcomes, our partnerships and the healthcare
needs of our communities.
Additional Requirements
• Office Environment: Tasks may be conducted within a climate-controlled office setting.
• Physical Activity: The role may require the ability to lift, carry, push, or pull materials,
supplies, and equipment (up to 25 lbs.) Duties typically involve a combination of sitting,
standing, and walking, with frequent changes in position.
• Travel: Travel may be required, including travel between Company locations and out-oftown destinations as needed. (10%)
• Safety Equipment: May require the use of safety equipment for infection prevention.

Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders
to perform other duties. Leadership may revise this job description at any time.
Equal Employment Opportunity Statement
The Company and its affiliates, joint venture partners and entities under common management are
Equal Opportunity Employers. They do not discriminate based on race, color, religion, national
origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected
status under federal, state, or local law.
ADA Accommodation Statement
Reasonable accommodations are available for qualified individuals with disabilities upon request.
This role defines success by achieving essential function outcomes, not by the method of
completion.
Compliance Statement
This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state,
and local laws regulating employmen

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

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